Senior Claims Technician

Pro Global; Horsham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A specialist insurance firm is seeking a Senior Claims Technician to join its Complex Claims Team. The role involves managing EL/PL disease claims, particularly those related to asbestos, within a flexible hybrid working environment. The successful candidate will have strong technical knowledge and must develop effective relationships with solicitors and brokers, while also contributing to team outcomes and compliance.

Qualifications

• Strong technical knowledge of EL/PL disease claims, especially asbestos-related cases.
• Excellent policy interpretation and stakeholder management skills.
• Experience coaching and mentoring team members.

Responsibilities

• Handle a caseload of EL/PL disease claims, including asbestos-related cases.
• Liaise with solicitors and brokers to develop effective relationships.
• Provide technical advice to external clients and internal colleagues.

Skills

Technical knowledge of EL/PL disease claims

Policy interpretation

Stakeholder management

Claims handling knowledge

Fraud identification

Coaching and mentoring

Job description

Job Purpose

Pro Insurance has an opportunity for a Senior Claims Technician to join our Complex Claims Team, processing claims for an existing client.

We have UK offices in London, Glasgow, Gloucester, Horsham, and Liverpool, with a flexible hybrid working policy. The role is primarily remote but may require travel to our EL/PL claims hub or other locations as needed.

Role & Responsibilities

• Reporting to the Complex Claims Manager, handle a caseload of EL/PL disease claims, including asbestos-related cases such as mesothelioma, lung cancer, asbestosis, pleural thickening, and other respiratory conditions.
• Manage diaries and correspondence within SLAs.
• Liaise with solicitors and brokers, developing effective relationships.
• Maintain accurate records for audits and regulatory compliance.
• Identify potential fraud.
• Support the team’s achievements and business objectives.
• Provide technical advice to external clients and internal colleagues, acting as a referral point.
• Contribute to training, QA/QC, and coaching activities.
• Participate in relevant projects and represent Pro professionally in the marketplace.

Skills & Experience

• Strong technical knowledge of EL/PL disease claims, especially asbestos-related cases. Experience in other claims is a plus.
• Excellent policy interpretation and stakeholder management skills.
• Knowledge of claims handling, fraud, and legislation.
• Adaptability and strong relationship-building skills.
• Ability to meet SLAs with accuracy.
• Experience coaching and mentoring team members.

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The Company

Pro is a specialist outsourcing and consulting firm serving the insurance and reinsurance sectors, with offices in the UK, US, Germany, and Argentina. We focus on improving processes, reducing costs, and ensuring compliance through tailored solutions. Our hybrid working model allows for a mix of home and office work.