Senior Claims Operations Specialist - Hybrid

Travelers; Redhill; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private Medical Insurance

Retirement/pension plan contribution

Holiday entitlement (25 days, up to 35

Wellness programme

Volunteer encouragement

Job summary

Travelers Europe is seeking an experienced Claims Operations professional to provide high-level transactional and technical support across the Claims function. You will assist with MI and Analytics, financial control, assessment, monitoring and validation, ensuring service standards and best practice are met across Europe.

The role supports multiple locations with a hybrid work arrangement (three days in the office, two at home).

Qualifications

• Minimum A level or equivalent educational standard or relevant experience in a claims or claims support role.
• Experience within a general insurance claims department or in a general insurance role.
• Experience of data entry processes.
• Working knowledge of Microsoft Excel, Word and PowerPoint.

Responsibilities

• Carries out technical support and advanced claim handling functions.
• Assist with MI and Analytics, financial control, assessment, monitoring and validation.
• Provides functional resiliency by supporting multiple locations across Claim Europe.
• Oversee offshore team with any claim handling queries, training and other support required on our Delegated business and manage performance.
• Deputises for the claims Operations Team Manager.
• Perform other duties as assigned.

Skills

Claims processing

Lloyd's market experience

Guidewire / ECF2 knowledge

Analytical skills

Stakeholder communication

Attention to detail

Education

A level or equivalent

Tools

Guidewire

ECF2

I90

Openbox

OpenCo+

Lloyd's claims systems

Job description

Travelers Europe is seeking an experienced Claims Operations professional to provide high-level transactional and technical support across the Claims function. You will assist with MI and Analytics, financial control, assessment, monitoring and validation, ensuring service standards and best practice are met across Europe.

The role supports multiple locations with a hybrid work arrangement (three days in the office, two at home).