Senior Claim Operations Professional

Travelers; Redhill; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private Medical Insurance

Retirement/pension plan contribution

Holiday entitlement (25 days, up to 35

Wellness programme

Volunteer encouragement

Job summary

Travelers Europe is seeking an experienced Claims Operations professional to provide high-level transactional and technical support across the Claims function. You will assist with MI and Analytics, financial control, assessment, monitoring and validation, ensuring service standards and best practice are met across Europe.

The role supports multiple locations with a hybrid work arrangement (three days in the office, two at home).

Qualifications

• Minimum A level or equivalent educational standard or relevant experience in a claims or claims support role.
• Experience within a general insurance claims department or in a general insurance role.
• Experience of data entry processes.
• Working knowledge of Microsoft Excel, Word and PowerPoint.

Responsibilities

• Carries out technical support and advanced claim handling functions.
• Assist with MI and Analytics, financial control, assessment, monitoring and validation.
• Provides functional resiliency by supporting multiple locations across Claim Europe.
• Oversee offshore team with any claim handling queries, training and other support required on our Delegated business and manage performance.
• Deputises for the claims Operations Team Manager.
• Perform other duties as assigned.

Skills

Claims processing

Lloyd's market experience

Guidewire / ECF2 knowledge

Analytical skills

Stakeholder communication

Attention to detail

Education

A level or equivalent

Tools

Guidewire

ECF2

I90

Openbox

OpenCo+

Lloyd's claims systems

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Target Openings

1

What Is the Opportunity?

Under general supervision, assists the Claims function by providing a high level of transactional and technical support. Ensures that all operational activities are delivered in a manner consistent with business unit internal and external services standards and best practice. Responsible for partnering with and supporting Claim Europe colleagues to achieve or surpass strategic initiatives and operational goals. This role does not lead others.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.

What Will You Do?

• Carries out technical support and advanced claim handling functions.
• Assist with MI and Analytics, financial control, assessment, monitoring and validation, in accordance with team best practice.
• Provides functional resiliency by supporting multiple locations across Claim Europe.
• Achieves or surpasses service expectations of internal and external customers as determined by the business.
• Develops and maintains effective relationships with colleagues, business partners, customers, agents and others to achieve organisational goals and create better outcomes.
• Assists with the training and mentoring of Associate and Claim Operations Professionals.
• Openly communicates knowledge of actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
• Oversee offshore team with any claim handling queries, training and other support required on our Delegated business and manage performance.
• Deputises for the claims Operations Team Manager.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Intermediate knowledge of claims handling/process both Lloyd's and Company market preferably across different classes of business.
• Working knowledge of Guidewire, ECF2, I90, Openbox and OpenCo+ and Lloyd's claims systems is preferred. Other Claims or Insurance management systems experience will be considered.
• Experience in change management and process engineering preferred.
• Demonstrable experience of high attention to detail, organization and time management skills.
• Intermediate analytic and diagnostic skills.
• Intermediate results driven orientation and acts as a a champion for change.
• Intermediate communication skills, able to influence key stakeholders at all levels.
• Intermediate ability to maximize individual performance through both personal action and as a team output.
• Intermediate ability to work independently, demonstrating self-motivation and able to work as part of a team.
• Intermediate written and oral communication skills.
• UK - willingness to commence or continue Chartered Insurance Institute studies.

What is a Must Have?

• Minimum A level or equivalent educational standard or relevant experience in a claims or claims support role.
• Experience within a general insurance claims department or in a general insurance role required.
• Experience of data entry processes required.
• Working knowledge of Microsoft Excel, Word and PowerPoint required.

What Is in It for You?

• Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opp