Senior Claims Handler (Care Team)

Markel Service; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

Pension scheme

Private medical and dental cover

Life assurance

Travel insurance

Funded CII qualifications

Structured development

Job summary

Markel in Leeds is seeking a Senior Claims Handler to join our specialist Care team. You will own a diverse and complex caseload across EL, PL, personal injury, and professional negligence, guiding claims from notification to settlement.

Work is hybrid (Leeds office four days plus one day at home). The role offers ownership of strategy, close collaboration with brokers and solicitors, and a clear path for progression in a high-performing, supportive environment.

Qualifications

• Experience in claims handling or legal background.
• Exposure to EL / PL / liability claims.
• Personal injury or professional negligence.
• Ability to manage complex cases independently.
• Strong communication and decision-making skills.

Responsibilities

• Take ownership of a diverse and complex caseload across multiple lines.
• Develop and drive your own claims strategy.
• Work closely with policyholders, brokers and solicitors.
• Handle high-value and occasionally high-profile claims.
• Build strong customer relationships and deliver great outcomes.

Skills

Strong communication

Decision-making

Independent case management

Customer relationship building

Education

Legal background (solicitor / legal exec)

Job description

Senior Claims Handler - Care Team

Leeds | Hybrid (4 days office / 1 day home)

The Opportunity

At Markel, our Care Claims team handles complex, high-impact claims that genuinely matter, supporting organisations and individuals through some of their most challenging moments.

We're now looking for a Senior Claims Handler to join our Leeds team due to business growth, giving you the opportunity to step into a well-established, high-performing environment with real scope to grow.

If you're currently in insurance claims or private practice, this role offers:

• More ownership and autonomy over your cases
• A broader, more varied and interesting caseload
• The chance to move into a strategic, decision-making role
• Better work-life balance without sacrificing technical challenge

What You'll Be Doing

You’ll take ownership of a diverse and complex caseload, handling claims across multiple lines, including:

• Employers' Liability (EL)
• Public Liability (PL)
• Professional Indemnity / Professional Negligence
• Personal Injury
• Management Liability, Cyber & Commercial Crime
• Inquests and sensitive safeguarding matters

You’ll also:

• Manage claims from initial notification through to settlement
• Develop and drive your own claims strategy
• Work closely with policyholders, brokers, and solicitors
• Handle high-value and occasionally high-profile claims
• Build strong customer relationships and deliver great outcomes

You’ll have real autonomy, not just process execution, but ownership of decisions

About the Team

• Specialist Care Claims team (not just injury or casualty)
• Handling multi-line, highly varied work
• Approx. 8 handlers across 2 teams
• Supportive, collaborative, and high-performing culture
• Strong track record of internal promotion and development

You’ll join a team where:

• People genuinely support and learn from each other
• Work is interesting, meaningful, and never repetitive
• There's exposure beyond claims into clients, projects, and training

What We're Looking For

Essential

• Experience in claims handling OR a legal background (solicitor / legal exec)
• Exposure to: EL / PL / liability claims
• Personal injury or professional negligence
• Ability to manage complex cases independently
• Strong communication and decision-making skills

Highly Desirable

• Experience in insurance claims environment
• Background in care / healthcare or sensitive claims
• Exposure to multi-line claims

This is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases.

Why Join Markel

At Markel, we believe insurance is about helping people when it matters most.

You’ll be part of a business that:

• Puts people first
• Encourages ownership and innovation
• Invests heavily in your long-term development
• Offers a culture that is both high-performing and genuinely supportive

What’s in it for you

• A great starting salary plus generous annual bonus & strong benefits package...
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• Fully funded CII qualifications + structured development
• Clear progression into: Senior authority levels
• Technical specialist roles
• Leadership opportunities

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.