Claims Handler

Markel Service; Leeds; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Private medical cover

Dental cover

Company pension

Life assurance

Income protection

Travel insurance

Season ticket loan

Fully funded professional qualific…

Job summary

Markel Service is seeking a Claims Handler in Leeds, offering hybrid working (4 days in the office, 1 day at home). You will manage a portfolio of low-to-mid value property, liability and claims, progressing cases from first notification to resolution with a focus on excellent customer service.

This role provides a clear career path within Markel’s Promot Resolution Team, with funded professional qualifications and structured development opportunities.

Qualifications

• Excellent communication skills and clear verbal and written articulation.
• Confidence speaking with customers and brokers.
• Strong time management and ability to prioritise workload.
• Able to work independently and manage own caseload.
• Proactive problem solving and decision making.
• Genuine desire to build a long-term career in insurance claims.

Responsibilities

• Manage a varied caseload from first notification to resolution.
• Take ownership of customer outcomes and deliver excellent service.
• Liaise with customers, brokers, loss adjusters and third parties.
• Review claims information and policy coverage.
• Proactively progress claims and meet service standards.
• Build strong relationships across the business and wider claims network.

Skills

Excellent communication

Customer confidence

Broker communication

Time management

Independent working

Problem solving

Career in claims

Job description

Claims Handler

Leeds | Hybrid Working (4 Days Office / 1 Day Home)

Build your claims career with one of the UK's most respected and award-winning claims teams!

At Markel, claims is more than resolving losses. It's about delivering exceptional service, building trusted relationships and helping our customers when they need us most.

We're looking for a Claims Handler to join our Prompt Resolution Team (PRT) in Leeds. Whether you already have property claims experience or are looking to broaden your insurance career, this is an opportunity to join a highly supportive team that develops future claims specialists, senior handlers and leaders.

Many of our current senior claims professionals started their careers in the PRT, making this one of the best entry points into the wider Markel Claims function.

Why this role is different:

This isn't a call centre environment.

You'll manage your own portfolio of claims, take ownership of decisions and build relationships with brokers, customers and third parties.

You'll gain exposure to a wide variety of claims, with a particular focus on property claims, whilst also developing experience across liability and injury matters. This breadth of exposure gives you genuine opportunities to shape your future career within claims.

You’ll be joining a team recognised for:

Exceptional customer service

Fast and responsive claims handling

Strong broker relationships

Technical expertise

Award-winning claims performance

What you'll be doing:

You’ll manage a varied caseload of claims from first notification through to resolution, taking ownership of customer outcomes and delivering excellent service throughout.

Key responsibilities include:

• Managing low-value property damage claims
• Handling Employers' Liability and Public Liability claims
• Reviewing claims information and policy coverage
• Liaising with customers, brokers, loss adjusters and third parties
• Making proactive outbound calls to progress claims efficiently
• Prioritising and managing your own workload
• Delivering excellent customer and broker service
• Working to agreed service standards and response times
• Building strong relationships across the business and wider claims network

You’ll handle a broad range of property claims including:

• Escape of water
• Storm damage
• Fire damage
• Theft
• Accidental damage
• Property and equipment losses
• Domestic and commercial property matters

What we're looking for:

We're particularly interested in speaking with individuals who have experience handling:

• Property Claims
• Household claims
• Personal lines property claims
• Domestic property claims
• Commercial property claims
• First-party property claims

We'd also welcome applications from candidates with experience in:

• Liability claims
• EL/PL claims
• Insurance claims handling
• Legal expenses claims
• Claims-focused paralegal roles

Most importantly, you'll demonstrate:

• Excellent communication skills
• Confidence speaking with customers and brokers
• Strong organisation and time management
• Ability to work independentlyA proactive approach to problem solving
• A genuine desire to build a long-term career in insurance claims

Develop your career with Markel:

The PRT is designed to develop future claims professionals.

Recent team members have progressed into:

• Senior Claims Handler roles
• Liability & Construction teams
• Complex Claims teams
• Specialist claims positions
• Team leadership opportunities

We'll support your professional development through fully funded CII qualifications, study support and structured learning pathways.

Professional Qualification Rewards:

• £1,000 for CII Certificate completion
• £1,500 for CII Diploma completion
• £2,500 for CII Advanced Diploma completion

What you'll receive:

• Competitive salary
• Generous annual bonus
• Hybrid working
• 25 days holiday plus Bank Holidays
• Option to buy and sell annual leave
• Private medical cover
• Dental cover
• Company pension scheme
• Life assurance
• Income protection
• Travel insurance
• Season ticket loan
• Fully funded professional qualifications
• Structured career development and progression opportunities

Why Markel?

We're proud of our people-first culture and our reputation for delivering outstanding claims service.

If you're looking for a role where you'll be trusted, developed and given genuine opportunities to progress your career, we'd love to hear from you.

Join Markel and build a claims career with purpose.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender e