Senior Claims Handler

Willis Towers Watson; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global advisory firm is seeking a Senior Claims Handler to deliver high-quality claims service. The role involves managing client service delivery, building relationships, and ensuring compliance with policies. Ideal candidates will have strong negotiation skills and experience in claims management.

Qualifications

• Experience in managing claims processes and client service delivery.
• Strong understanding of operational requirements in claims handling.

Responsibilities

• Manage client service delivery processes and claims processes.
• Build relationships with clients and negotiate claims settlements.
• Coordinate with colleagues on insurer notifications.

Skills

Client Relationship Management

Claims Management

Negotiation

Job description

Description

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

Corporate risk and broking

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and market know-how. The result is a new way of embracing risk that drives superior results.

The Role

Deliver high-quality Claims Service to all clients, prioritizing client interests and market integrity. Ensure Key Client Outcomes are met according to service standards. A Senior Claims Handler within Finex, responsible for servicing claims on a portfolio of accounts.

Principal Duties/Responsibilities

• Manage client service delivery processes, following Group policies and standards.
• Understand clients' business and operational requirements.
• Engage proactively with Claim Advocates and Sales teams.
• Build and maintain relationships with clients, third parties, and underwriters.
• Manage claims processes to meet Key Client Outcome targets with timely delivery.
• Resolve client, carrier, and internal queries efficiently.
• Oversee financial aspects like Cash and Bureau debt, taking preemptive actions when needed.
• Contribute to process improvements and ensure compliance with policies and regulations.
• Stay informed on account specifics, market developments, and claims changes.
• Coordinate with Mumbai colleagues on insurer/reinsurer notifications and responses.
• Address market-related loss issues promptly.
• Negotiate claims settlements with insurers/reinsurers using market knowledge.
• Assist in resolving complex claims.
• Manage high-profile claims with internal and external communications.
• Monitor and evaluate performance of underwriters, reinsurers, and service providers.
• Contribute to Willis Quality Index metrics as required.

Other

• Support management in risk management initiatives as per the BU risk register.