Senior Claims Handler

Rokstone Underwriting; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Rokstone Underwriting in London seeks a technically strong claims professional who thrives on complexity and relationship building across an international liability portfolio. You’ll combine commercial judgement with technical expertise to deliver exceptional outcomes.

This role offers ownership from day one, exposure to senior stakeholders, and a pathway to shape claims governance while contributing to continuous improvement across the function.

Qualifications

• Own complex and higher-value claims across multiple specialty classes.
• Assess coverage and reserves with strong technical judgement.
• Build trusted relationships with brokers, capacity providers and external experts.

Responsibilities

• Own complex claims from notification to resolution, setting clear strategies, accurate reserves and well-reasoned decisions within agreed authority.
• Turn technical, legal and quantum insight into action, progressing large and complex losses while escalating material issues at the right time.
• Partner with brokers, capacity providers and external experts, negotiating practical outcomes while maintaining service quality and proportionate cost control.
• Use claims data and portfolio insight to improve performance, supporting reporting, watchlists, loss funds, reinsurance communication and emerging-risk analysis.
• Strengthen claims capability across the business, sharing technical expertise, challenging processes constructively and improving how claims are managed.

Skills

Complex claims

London Market

Stakeholder management

Technical judgement

End-to-end claims

Job description

Entity: Rokstone Underwriting

Department: Claims

Location: London Office

This isn’t a job description. It’s your invitation.

At Rokstone Underwriting, we don’t hire to fill seats. We bring people in to build something real.

We want people to join us (that person might be you) on our mission to be the world’s most inspiring insurance group, not by playing it safe but by delivering the unexpected and creating meaningful impact. That means backing ideas early, trusting people to own their work and giving them the space to grow faster than they thought possible.

If you’re looking for rigid career paths or a one-size-fits-all management, Rokstone probably isn’t for you. However, if you do want responsibility from day one, honest feedback and a culture that expects you to speak up, take ownership and keep getting better, then you might just be a great fit.

Some people join us knowing exactly where they want to go. Others figure it out once they’re here. Both work here; the question is, will you?

What You’ll Take On (The Actual Job Description)

This is a role for a technically strong claims professional who thrives on complexity, enjoys building trusted relationships and wants to shape outcomes across a diverse international liability portfolio. You'll combine commercial judgement, technical expertise and stakeholder influence to deliver an exceptional claims service while helping drive continuous improvement across the wider function.

What You’ll Take On

An opportunity for an experienced claims professional to own complex and higher-value matters across multiple specialty classes. You’ll manage claims end to end, using strong technical judgement to shape strategy, assess coverage and reserves, and deliver fair, commercially sound outcomes. Working across the London Market, you’ll build trusted relationships while strengthening claims insight, governance and performance.

• Own complex claims from notification to resolution, setting clear strategies, accurate reserves and well-reasoned decisions within agreed authority.
• Turn technical, legal and quantum insight into action, progressing large and complex losses while escalating material issues at the right time.
• Partner with brokers, capacity providers and external experts, negotiating practical outcomes while maintaining service quality and proportionate cost control.
• Use claims data and portfolio insight to improve performance, supporting reporting, watchlists, loss funds, reinsurance communication and emerging-risk analysis.
• Strengthen claims capability across the business, sharing technical expertise, challenging processes constructively and improving how claims are managed.

What it’s Like to Work Here

Expect high standards and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business.

We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters - but so does enjoyment, curiosity and doing work you are proud of.

Who Thrives at Rokstone?

We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who:

• Have experience relevant to the role, whether from a similar position, education or transferable skills
• Confidence in communicating with others and working together
• A mindset focused on learning, improvement and follow-through
• An interest in how things work (and how they could be improved)

If this sounds like you, you sound ready for a new chapter of challenge at Rokstone Underwriting.

Why Apply

Because you want more than a job title. Because you want to grow, not wait your turn. Because you want to be trusted to do good work (and get recognised when you do it). And because you want to help build something inspiring, unexpected and meaningful.