Senior Claims Advocate - Product Recall

LGBT Great; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An exciting opportunity awaits for a Senior Claims Advocate in a dynamic organization that values diversity and inclusion. This role focuses on managing a sophisticated portfolio of Product Recall claims, where your expertise in crisis management will shine. You'll be responsible for guiding clients through the claims process, negotiating effectively, and ensuring clear communication among all parties involved. With the flexibility to work in a hybrid model, you can thrive in an environment that promotes work-life balance and personal wellbeing. Join a forward-thinking team dedicated to making better decisions for clients and enriching lives globally.

Benefits

Global Wellbeing Days

Flexible Working Solutions

Comprehensive Benefits Package

Continuous Learning Opportunities

Qualifications

• Experience in managing claims within the crisis management sector, especially product recall.
• Strong negotiation and interpersonal skills are essential.

Responsibilities

• Manage strategy, process, and outcomes for Product Recall claims.
• Provide advice on coverage and analyze coverage-related issues.

Skills

Crisis Management

Claims Negotiation

Interpersonal Skills

Product Recall Expertise

Job description

Senior Claims Advocate, Product Recall

Can you bring proven expertise in handling a sophisticated portfolio of Product Recall claims? If so, then we'd love to hear from you in connection with this exciting hybrid role with the flexibility to work both virtually and from our London or Chelmsford office.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this Senior Claims Advocate role, you will be primarily responsible for the management of the strategy, process, and successful outcome across a portfolio of Product Recall claims. Daily responsibilities will include:

• Provision of advice and guidance on coverage and perform analysis of coverage-related issues for clients and network to facilitate the settlement and conclusion of claims.
• Liaison with product-specific client/market teams in reviewing claims and policy wordings for renewals and new business propositions.
• Management of the end-to-end claims process in conjunction with the broader Crisis Management team and our outsource provider.
• Carefully handle the claims negotiation process with clients, underwriters, and/or their appointed representatives.
• Proactively anticipate and present to clients the best strategy to resolve the claim.
• Coordinate discussions and, where appropriate, meetings to ensure outstanding levels of communication between the client, underwriter, and their representatives concerning the proposed settlement.

Skills and experience that will lead to success

• Experience in leading and managing claims within the crisis management sector, with emphasis on product recall.
• Understanding and experience in handling claims within the London Marketplace and the relevant processes, procedures, and systems.
• Demonstrable negotiation skills.
• Strong interpersonal skills.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail].

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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