Senior Claims Advocate - Product Recall

Aon Hewitt; Chelmsford; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Senior Claims Advocate to manage a sophisticated portfolio of Product Recall claims. This hybrid role offers the flexibility to work virtually or from the London or Chelmsford office. You will lead the claims process, providing expert advice and negotiating with clients and underwriters to secure optimal outcomes. Join a collaborative team that values diversity and supports your professional growth while ensuring a healthy work-life balance. If you have a passion for crisis management and a track record of successful claims handling, this is a fantastic opportunity to advance your career in a supportive environment.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Flexible working styles

Continuous learning culture

Qualifications

• Experience in managing claims in the crisis management sector with a focus on product recall.
• Understanding of claims processes in the London Marketplace.

Responsibilities

• Manage strategy and process for Product Recall claims.
• Provide advice on coverage and analyze coverage-related issues.

Skills

Claims Management

Crisis Management

Negotiation Skills

Interpersonal Skills

Job description

Senior Claims Advocate, Product Recall

Can you bring proven expertise in handling a sophisticated portfolio of Product Recall claims? If so, then we'd love to hear from you in connection with this exciting hybrid role with the flexibility to work both virtually and from our London or Chelmsford office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this Senior Claims Advocate role, you will be primarily responsible for management of the strategy, process and successful outcome across a portfolio of Product recall claims. Daily responsibilities will include:

• Provision of advice and guidance on coverage and perform analysis of coverage-related issues for clients and network to facilitate the settlement and conclusion of claims.
• Liaison with product specific client/market teams in reviewing claims and policy wordings for renewals and new business propositions.
• Management of the end to end claims process in conjunction with the broader Crisis Management team and our outsource provider.
• Carefully handle the claims negotiation process with clients, underwriters and or their appointed representatives.
• Be able to proactively anticipate and present to clients the best strategy to resolve the claim.
• Coordinate discussions and, where appropriate, meetings to ensure outstanding levels of communication between the client, underwriter and their representatives concerning the proposed settlement.

How this opportunity is different

This is an outstanding opportunity to bring your technical skills to Aon and work within a highly welcoming, collaborative and supportive team who are all driven to secure the best possible claims outcomes for their clients.

Skills and experience that will lead to success

• Experience in leading and managing claims within the crisis management sector, with emphasis on product recall.
• Understanding and experience in handling claims within the London Marketplace and the relevant processes, procedures and systems.
• Demonstrable negotiation skills.
• Strong interpersonal skills.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail].

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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