Senior Claims Adjuster - Transactional Liability & Financial Lines

Chaucer Syndicates Ltd; Greater London; Hybrid; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Flexible hybrid work

Inclusive culture

Comprehensive benefits

Job summary

Chaucer Syndicates Ltd in London seeks a Senior Claims Adjuster to manage a portfolio of transactional liability and financial lines claims from first advice through settlement. You will instruct surveyors, adjusters and lawyers, and keep accurate records while coordinating with brokers, policyholders and underwriters.

The role requires extensive London market claims experience, familiarity with W&I and Contingent Liability, title claims, and progress toward ACII.

Qualifications

• Extensive experience handling financial lines claims in London market.
• Experience with W&I and Contingent Liability claims in London market.
• Experience with Title claims.
• Preferably studying towards or completed ACII qualification.

Responsibilities

• Manage a portfolio of transactional liability and financial lines claims from first advice through settlement.
• Instruct surveyors, adjusters and lawyers and maintain accurate records.
• Liaise with co-insurers and reinsurers and communicate with management.
• Support the head of Third Party Claims and liaise with brokers and policyholders.

Skills

Self-motivation

Collaboration

Professionalism

Interpersonal skills

Time management

Communication

Diplomatic approach

Education

ACII qualification

Job description

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world. To learn more about us please visit our website www.chaucergroup.com

Job Summary

The Senior Claims Adjuster is responsible for managing a portfolio of transactional liability and financial lines claims written within the Specialist Lines book, from first notification through to settlement. This includes instructing surveyors, adjusters, and lawyers as needed, and ensuring that all records accurately reflect the current status of each claim. The role supports the Head of Third Party Claims and the wider claims team in delivering Chaucer's claims proposition to key internal and external stakeholders, such as policyholders, brokers, and underwriters. The adjuster will also liaise with co-insurers, manage service providers, maintain accurate electronic claims files, and communicate effectively with management and other departments to address claims trends and issues.

Main Duties

• Responsible for handling transactional liability claims including warranty & indemnity, contingent liability and title from various Chaucer offices and on both Lloyd's and company platforms from first advice through to closure including determining coverage, setting reserves and settlement.
• Liaising with co-insurers on large or contentious claims (including issuing market circulars).
• Assigning, managing, controlling, and liaising with relevant service providers during the life of a claim including lawyers, loss adjusters, delegated claims administrators (DCAs).
• Maintaining files for all lead and Claims Agreement Party claims ensuring that Chaucer's electronic claims records accurately reflect the current position.
• Attending and arranging market, broker and client meetings in person or virtually as appropriate.
• Advising the claims manager and class underwriters of material claims and keep them appraised of developments thereafter.
• Effectively communicating with management and key internal departments such as underwriting and actuarial to ensure they are kept aware of any key claims trends/issues so that appropriate steps can be taken to address any concerns.
• Liaising with the Reinsurance department to assist them with notifications and subsequent updates to reinsurers.
• Consult with class underwriters in situations where clarification of underwriting intent is required, referring to line manager for escalation where requests for ex-gratia / commercial settlements have been presented, and where coverage is disputed.
• Building and maintaining relationships with brokers, adjusters, agents, cover holders, DCAs and other service providers, dealing with them in an efficient, polite and professional manner.
• Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and case developments.
• Keep abreast of technical developments within the International Casualty business area by attending appropriate presentations and undertaking own research as necessary.

Experience

• Extensive experience handling financial lines claims for a London market insurer or a London insurance market law firm.
• Experience handling W&I and Contingent Liability claims for a London market insurer or a London insurance market law firm.
• Experience with handling Title claims.
• Preferably studying towards or completed ACII qualification

Skills

• Self-motivated and proactive, able to work autonomously while exercising sound judgement and delivering results.
• Ability to effectively collaborate with others.
• Demonstrates professionalism, integrity and credibility in all aspects of work.
• Very good interpersonal skills.
• Excellent organisational and time management skills.
• Good communication skills able to convey complex information clearly and effectively to different audiences.
• A flexible and diplomatic approach with an investigative and enquiring mind essential.

Why Join Chaucer?

Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk.

We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success.

We offer:

• A flexible hybrid work model that supports individual and team needs.
• A diverse, inclusive culture that values people for who they are.
• Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.