Senior Claims Adjuster - Property

Chubb; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in insurance, Chubb, is seeking a Senior Claims Adjuster to manage complex property claims within their London team. This role requires the capability to independently handle high value claims, ensuring compliance with internal policies and service standards. Ideal candidates will possess strong attention to detail and relevant experience in the sector, contributing to a collaborative and supportive work environment.

Benefits

Competitive salary & pension scheme

Discretionary bonus scheme

25 days annual leave plus 5 additional days

Hybrid working options

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Subsidised gym membership

Comprehensive Learning & development offerings

Employee Assistance program

Qualifications

• In depth experience handling complex Property and Business Interruption claims.
• Strong customer service experience and professional standards.

Responsibilities

• Accurate assessment of technically complex property claims.
• Negotiate and settle claims according to guidelines.
• Maintain adherence to company policies and compliance.

Skills

Attention to Detail

Customer Service

Judgment and Decision Making

Education

ACII or progress towards ACII

Tools

MS Office Packages

Job description

Join to apply for the Senior Claims Adjuster - Property role at Chubb

5 days ago Be among the first 25 applicants

Join to apply for the Senior Claims Adjuster - Property role at Chubb

We have a new role available for a Senior Property Claims Adjuster. This role will work within the London Property Claims team ensuring accurate assessment and proactive management of claims from the beginning to the end of their lifecycle. This should be carried out in accordance with the conditions of the cover, CHUBB Policy and Procedures and agreed Service Level Agreements (SLAs) for internal and external customers.

You will be required to Independently handle a portfolio of technically complex and high value Commercial Property and Real Estate claims, within agreed pre-agreed authority limits. Specific experience in Real Estate claims would be highly beneficial.

We are looking for a team player, with a positive attitude and capable of working under pressure, to join the complex and high value claims team based in London.

Key Responsibilities

• Accurately assess and evaluate a high volume of technically complex UK, International and Multinational property and Real Estate claims
• Analyse and apply policy coverage accurately to all assigned claims. Ensure that all claims are adjusted in accordance with the applicable coverage in place. Ensure that claims presented are handled promptly, efficiently and within agreed service levels. Negotiate and settle claims proactively in accordance with Company guidelines and best practices
• Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled, or escalated, in a timely, accurate manner and in accordance with the agreed Complaints Policy and Procedures.
• Instruct, liaise with and manage external vendors. Monitor the quality and cost of their services, ensuring the required technical and applicable service standards are met
• Ensure personal adherence and continually maintain and update own knowledge of CHUBB Policy and Procedures and regulatory authority requirements. Demonstrate personal knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place.
• Maintain and develop both own technical knowledge and expertise, and CHUBB behavioural competencies in accordance with agreed personal development process.
• Support, maintain and develop contact with key internal and external relationships, to include Underwriting, Actuarial, Broker and Key Customer Accounts for issues such as late notification of claims, case progress, and issuing specific insured requirements within SLAs.
• Support and assist claims operational initiatives and projects as directed by the Property Claims Team Manager.
• To support and develop the team by conducting regular peer audit reviews

Experience & Qualifications

• In depth experience in a customer facing role within a Broker, Insurer or Loss Adjuster, independently handling complex and technically challenging Property and Business Interruption claims
• Judgement and decision making capability
• Strong attention to detail
• Customer services experience demonstrating a professional and high standard in customer care
• Awareness of Fraud and Awareness of Regulatory Compliance as it applies to the Insurance Industry
• Experienced in MS Office Packages
• ACII, or progress toward, is preferred but not essential

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

Referrals increase your chances of interviewing at Chubb by 2x

Sign in to set job alerts for “Claims Adjuster” roles.

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom £60,000.00-£80,000.00 6 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 8 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Leatherhead, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.