Senior Complex Claims Adjuster - Portfolio Package (Property)

AIG; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global insurance provider seeks a Senior Complex Claims Adjuster to manage high-value claims. The candidate will leverage their expertise in legal, regulatory, and claims handling while contributing to a culture of inclusion and continuous improvement. This role offers the opportunity to drive impactful service in a supportive team environment.

Benefits

Total Rewards Program

Continuous learning opportunities

Inclusive workplace culture

Qualifications

• Strong legal knowledge for regulatory compliance.
• Advanced skills in complex negotiation and mediation.
• Experience handling high-value complex claims.

Responsibilities

• Manage complex claims from inquiry to resolution.
• Ensure effective vendor and litigation management.
• Provide training and act as a technical referral point.

Skills

Negotiation

Policy Language Skills

Legal Knowledge

Claims Handling

Mediation

Arbitration

Education

Advanced expertise in Portfolio Claims

Job description

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Client:

AIG

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7c901c0e9140

Job Views:

43

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Join us as a Senior Complex Claims Adjuster to grow your experience in handling complex claims.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Purpose of the role

To handle line of Business (LoB Package) portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution: ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes and necessary to all key internal and external stakeholders. To provide training and be a technical referral point for other team members. As appropriate act as deputy for Team manager.

How you would make an impact

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims.
• Ensuring effective vendor and litigation management on Complex claims within personal allocation, including demonstrable savings.
• Reporting key claims messages to their Team Manager and to internal stakeholders.
• Broader internal / external stakeholder communication where required as, Portfolio technical claims expert and thought leader.
• Assist in continuous improvement across the region through support for Quality Assurance / Regional Audit processes (potentially, assisting Team Manager to complete monthly quality monthly quality assurance reviews)
• Ensure adherence to best practice procedures in Complex Portfolio claims, consistent with global best practice.
• Handle higher level of complexity claims (Complex losses) within authority limits.

What you'll need to succeed

• Well-developed/Advanced expertise and knowledge in technically complex Portfolio claims topics
• Policy language skills enabling accurate and consistent policy wording and interpretation.
• An advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• An experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
• Experience in effectively following up on recommendations from technical claim audits and continuous file handling improvement.

Ready to take the next step in your career? We'd love to hear from you!

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

Join us as a Senior Complex Claims Adjuster to grow your experience in handling complex claims.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Purpose of the role

To handle line of Business (LoB Package) portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution: ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes and necessary to all key internal and external stakeholders. To provide training and be a technical referral point for other team members. As appropriate act as deputy for Team manager.

How you would make an impact

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims.
• Ensuring effective vendor and litigation management on Complex claims within personal allocation, including demonstrable savings.
• Reporting key claims messages to their Team Manager and to internal stakeholders.
• Broader internal / external stakeholder communication where required as, Portfolio technical claims expert and thought leader.
• Assist in continuous improvement across the region through support for Quality Assurance / Regional Audit processes (potentially, assisting Team Manager to complete monthly quality monthly quality assurance reviews)
• Ensure adherence to best practice procedures in Complex Portfolio claims, consistent with global best practice.
• Handle higher level of complexity claims (Complex losses) within authority limits.

What you'll need to succeed

• Well-developed/Advanced expertise and knowledge in technically complex Portfolio claims topics
• Policy language skills enabling accurate and consistent policy wording and interpretation.
• An advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• An experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
• Experience in effectively following up on recommendations from technical claim audits and continuous file handling improvement.

Ready to take the next step in your career? We'd love to hear from you!

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CL - ClaimsAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd