Senior Claims Adjuster, Management Liability and Financial Institutions

QBE Insurance Group; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join QBE Insurance Group as a Senior Claims Adjuster in London, where you'll manage complex claims for Management Liability and Financial Institutions. This is a unique opportunity to be part of a dynamic team offering hybrid working arrangements and a commitment to professional growth.

Benefits

30 days holiday per year with option to buy up to 2 additional days.

Flexible working arrangements.

10% employer contribution to pension plan.

Private medical insurance.

26 weeks leave at full pay for any parent.

Short term remote work abroad options.

Cycle-to-Work scheme.

Qualifications

• Experienced claims professional with strong background in Management Liability and Financial Institutions.
• Ability to manage high-value, complex claims.
• Effective communication and collaboration skills.

Responsibilities

• Manage and resolve complex, high-value Financial and Specialty Markets claims.
• Collaborate with underwriters and stakeholders to drive claims strategy.
• Provide mentorship and support to junior Claims Adjusters.

Skills

Adaptability

Claims Resolution

Communication

Critical Thinking

Industry Knowledge

Negotiation

Risk Management

Tools

Excel

Power BI

SQL

Job description

Senior Claims Adjuster, Management Liability and Financial Institutions page is loaded

Senior Claims Adjuster, Management Liability and Financial Institutions

Apply locations GBR - London time type Full time posted on Posted 4 Days Ago job requisition id 333843

Primary Details

Time Type: Full timeWorker Type: Employee

Senior Claims Adjuster - Management Liability and Financial Institutions

London / Hybrid

The opportunity:

Are you looking to enhance your claims adjusting experience ? This is a great opportunity to join a dynamic team making a significant impact, where you'll take charge of a complex and sophisticated portfolio of Management Liability (ML) and Financial Institutions (FI) claims from notification to resolution. If you're a n experienced claims professional with substantial and distinguished experience in these lines of business, and you thrive on challenges, innovation, and honing your skills, we want to connect with you! This is a unique chance to step into a role that not only empowers you but also actively fosters both technical and personal growth.

At QBE , we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution. With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow .

Your new role :

• Take charge of complex, high-value Financial and Specialty Markets claims, managing them efficiently and effectively, ensuring they are resolved within policy terms and in line with QBE’s Claims Philosophy.

• Focus primarily on multi - jurisdictional FI and ML claims, offering a truly diverse and challenging workload.

• Play a key role in executing the Claims strategy, driving the achievement of overall business goals .

• Collaborating closely with underwriters to retain and secure new business including playing a crucial role in meetings with key customers and brokers .

• Investigate complex coverage issues – with market-wide implications – thoroughly to ensure that QBE’s liability aligns with contractual commitments and policies.

• Manage high-stakes disputed claims and other material issues, always pursuing efficient and economically sound resolutions.

• Build and nurture relationships with both internal stakeholders and external clients, ensuring the Claims function can fully support their needs.

• Oversee and guide external legal providers, carefully analysing coverage and defence reports, and confidently challenging advice to shape claims strategy.

• Act as a technical leader for our junior Claims Adjusters and interns - supporting their development and providing them with mentoring and valuable career guidance

About you

• Effective communication and ability to collaborate across various teams with different priorities and skillsets

• Strong abilities in the use and interpretation of numerical data

• Ability to work independently, organise own work and meet deadlines

• Exceptional skills in Excel and other analytical and data tools, for example Power BI and SQL

• Ability to question established processes and suggest improvements

• Understanding of risks and uncertainty, the actuarial profession and/or London Market claims

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best ”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://qbeeurope.com/careers/flex-qbe/ ).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Adaptability, Claims Resolution, Communication, Critical Thinking, Industry Knowledge, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Strategic Leadership

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.