Senior Claims Adjuster - Construction Professional Indemnity

QBE; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Pension 10%

Private medical insurance

Family-friendly policies

Remote work abroad

Sustainable investing

Cycle to Work

Job summary

QBE is seeking a Senior Claims Adjuster for Construction professional indemnity in London, in a hybrid role. You will manage a portfolio of complex PI claims from start to finish and mentor junior adjusters, fostering technical skills and excellent service.

You will contribute to strategy, oversee external providers, and work with stakeholders to ensure regulatory compliance while supporting clients with a high standard of claims handling.

Qualifications

• Experience handling professional indemnity Construction claims.
• Excellent organisational, investigative, analytical and negotiation skills.
• Strong communication and presentation abilities.
• Mentoring and stakeholder relationship-building capability.
• Understanding of regulatory and statutory standards.

Responsibilities

• Investigate, manage and resolve complex construction PI claims end-to-end.
• Support strategy delivery to meet business targets.
• Identify coverage issues to align liability with contracts.
• Identify subrogation and recovery opportunities.
• Manage disputed or material claims to settlements.
• Develop relationships with internal/external stakeholders.
• Oversee external legal providers and challenge advice when needed.

Skills

Organisational skills

Investigation skills

Analytical skills

Negotiation skills

Communication skills

Mentoring

Regulatory knowledge

MS Office

London Market claims systems

Tools

MS Office

London Market claims systems

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Senior Claims Adjuster - Construction Professional indemnity

London/Hybrid

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

The opportunity

We’re now looking to expand our team by hiring a Senior Claims Adjuster who can help us continue our legacy of excellence and innovation. If you're ready to take the next step in your career and join a dynamic team that thrives on collaboration, expertise, and exceptional service, we’d love to hear from you!

Your new role

You’ll manage a dedicated portfolio of complex and high value Construction professional indemnity claims from start to finish. Additionally, you'll support the Assistant Claims Manager by mentoring junior Claims Adjusters and interns, helping them grow their technical skills.

Please note - Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Main responsibilities

• Investigate, manage and resolve complex and high value Construction PI claims efficiently and in the timely manner in accordance with policy terms and conditions in line with QBE Claims Philosophy.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
• Support the development of relationships with internal stakeholders and external customers to enable the Claims function to fully support their needs.
• Manage external legal providers, analyse coverage and defence reports and be prepared to challenge advice to enable crucial decisions on claims strategy.

About you

• Experience in handing professional indemnity Construction claims at an insurance company, adjuster, broker or law firm.
• Excellent organisational, investigation, analytical and negotiation skills
• Great communication skills including experience of presenting
• Enthusiasm for change and continued development
• The ability to mentor and build strong relationships with internal and external stakeholders
• Professionalism and understanding of regulatory and statutory standards and requirements
• IT skills, including experience with MS Office and London Market claims systems

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the Year,Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

Skills:

Adaptability, Claims Resolution, Communication, Critical Thinking, Industry Knowledge, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Strategic Leadership

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.