Senior Claims Adjuster - Casualty (12 Month FTC)

XL CATLIN; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Claims Adjuster to join their dynamic London team. In this pivotal role, you will manage a diverse portfolio of casualty claims, ensuring excellence in client solutions and value improvement. The position offers a hybrid working model, allowing you to balance work and home life effectively. You will collaborate with a talented team, engage in strategic discussions, and drive continuous improvement in claims management. If you possess a client-first mindset and have a passion for navigating complex claims, this is the opportunity for you to shine in a supportive and innovative environment.

Qualifications

• Experience in international casualty claims adjusting is essential.
• A Level education or equivalent is required.

Responsibilities

• Manage a portfolio of mid to high value claims across various jurisdictions.
• Develop and maintain effective relationships with stakeholders.
• Deliver periodic status updates to Underwriters and Actuaries.

Skills

Client-first mindset

International casualty claims adjusting

Proactivity in managing high value losses

Persuasive communication

Microsoft Office proficiency

High level of numeracy

Attention to detail

Pragmatism

Task prioritization

Education

A Level standard or equivalent

Tools

ECF2

Lloyds market knowledge

Job description

Job Description - Senior Claims Adjuster - Casualty (12 Month FTC)

Job Number: 78004373M1D20241001

Location: London

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development.

This is a permanent opportunity for an experienced and enthusiastic Casualty Claims professional to work with the London Wholesale Casualty Claims team. This is a varied and challenging role, where you’ll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels.

You will be based in our London office; however, we are excited to have implemented our Smart Working initiative offering a hybrid way of working. Most of the team spend approximately half of their time working from home. This flexibility allows a better balance between work and home life, all of which is subject to business requirements.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

Essential Responsibilities

1. Embrace and deliver on the strategic drivers that AXA XL has in place from 2024, including tailored client solutions and improving value.
2. Manage a portfolio of mid to high value claims across all jurisdictions, including Canada, Australia, Italy, UK&I, and US.
3. Attend ADR settlement forums as part of the proactive case management philosophy.
4. Analyze policy covers to ensure appropriate application and allocation.
5. Report to Senior Internal Management for all high value, catastrophic, and contentious claims/events.
6. Manage case and block file reserves to meet company standards and market expectations.
7. Develop and maintain effective relationships with stakeholders.
8. Act as a reference point to Claims Adjusters for support, development, and progression.
9. Oversee our Third Party Administrator and Cover Holder partners.
10. Manage litigation and spend control.
11. Monitor and adjust DA funds for high volume accounts.
12. Work with Offshore/Shared Services to ensure delivery of agreed service.
13. Deliver periodic status updates to Underwriters and Actuaries.
14. Attend new business meetings and presentations.
15. Prepare for and present large claim activity to Management.
16. Manage static and inactive claims as required.
17. Engage with project groups for business improvement.
18. Always look for ways to improve and enhance the service provided.

Required Skills and Abilities

1. A client-first mindset.
2. Ability to adapt communication skills.
3. International casualty claims adjusting experience.
4. Demonstrated proactivity and technical capability in managing high value losses.
5. Persuasive communicator.
6. Competent in all Microsoft suite products.
7. Innovative mindset.
8. High level of numeracy and attention to detail.
9. Willingness to show pragmatism when required.
10. Hold accountability.
11. Ability to prioritize tasks and responsibilities.
12. Educated to A Level standard minimum, or equivalent.
13. Comprehensive knowledge of ECF2, the Lloyds market, and International Casualty claims.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity, marital status, religion, disability, or any other protected characteristic.