Senior Change Manager

CSC; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Top Workplace recognition

Tuition reimbursement

Total Rewards benefits

Job summary

CSC’s Global Financial Solutions (GFS) seeks an experienced Senior Change Manager to lead change management across large transformation initiatives. You will partner with senior sponsors, workstream leads, and SMEs to ensure adoption and lasting impact.

You will drive change readiness, stakeholder engagement, and sustained benefits across the organization, building scalable change capability and translating complex programs into practical actions and measurable results.

Qualifications

• 7-10+ years of change management, transformation, organizational development, communications or related experience.
• Experience supporting enterprise-wide, multi-workstream, or global transformation initiatives.
• Demonstrated success leading change for operating model, process, technology, role or organizational change.
• Strong experience working directly with senior leaders and executive sponsors.
• Ability to turn ambiguity into practical plans, actionable messaging and measurable readiness outcomes.
• Experience working within a TMO, PMO, transformation office or enterprise change function.
• Experience building change methods, templates, dashboards or adoption reporting practices.

Responsibilities

• Lead change for transformation workstreams and projects.
• Partner with workstream owners and project managers to integrate change activity into delivery plans.
• Translate transformation intent into stakeholder actions, readiness milestones and adoption outcomes.
• Identify change risks early and develop clear mitigation plans.
• Coach sponsors and leaders on active sponsorship and messaging.
• Develop and execute engagement strategies across functions and regions.
• Define readiness criteria and monitor organizational preparedness throughout delivery.
• Define training, enablement and reinforcement needs for future operating models.

Skills

Change management

Transformation

Stakeholder management

Communications

PMO/TMO

Executive sponsorship

Leadership

Coaching sponsors

Job description

CSC’s Global Financial Solutions (GFS) business unit is undergoing a major transformation, moving from an office-led organization to a globally integrated business. Six transformation workstreams are redesigning how GFS serves its clients, operates its processes, manages its finances, organizes its people, and develops its data and technology. GFS is seeking a Senior Change Manager to lead change management activities across complex GFS transformation initiatives to help ensure these initiatives have lasting impact. Working closely with executive sponsors, workstream leads, project managers, business stakeholders, and subject matter experts, the role ensures that colleagues understand, embrace, and adopt change while successfully embedding new ways of working across the organization.

As an embedded partner within assigned transformation workstreams, the Senior Change Manager plays a critical role in driving change readiness, stakeholder engagement, and sustainable adoption. The position also contributes to building a consistent, practical, and scalable change management capability across GFS. Combining strategic thinking with a hands-on approach, the role translates complex transformation programs into clear actions, measurable outcomes, and tangible business benefits, ensuring lasting organizational impact and successful delivery of change objectives.

Some of the things you will be doing

Lead change for transformation workstreams

• Develop and execute practical change strategies for high-impact transformation workstreams and projects.
• Partner with workstream owners and project managers to shape approach, and integrate change activity into delivery plans from intake through go-live and reinforcement.
• Translate transformation intent into clear stakeholder actions, readiness milestones and adoption outcomes.
• Identify change risks early and develop clear mitigation plans.

Stakeholder engagement and sponsorship

• Conduct stakeholder assessments and develop engagement strategies across functions, countries and leadership groups.
• Coach sponsors and senior leaders on visible, active and effective sponsorship.
• Support leaders with messaging, talking points and engagement approaches that make the change simple, relevant and actionable.
• Build trusted relationships with business leaders, SMEs, project teams and impacted teams.

Change impact, readiness and saturation

• Lead change impact assessments across people, process, technology, governance, controls and operating model dimensions.
• Partner with workstream owners to define readiness criteria and monitor organizational preparedness throughout delivery.
• Assess adoption barriers, resistance themes and change saturation across impacted stakeholder groups.
• Provide clear readiness insights to TMO and workstream leadership.

Communications, learning and enablement

• Develop communication and engagement plans that make complex initiatives easy to understand.
• Partner with Internal Communications, P&C Business Partners, SMEs and business leaders to co-create practical change materials.
• Partner with workstream owners to define training, capability-building and reinforcement needs.
• Ensure impacted teams are equipped to operate successfully in the future state.

Adoption and benefits enablement

• Partner with workstream owners to define adoption measures and success indicators aligned to business outcomes.
• Monitor adoption after implementation and identify where reinforcement is needed.
• Partner with delivery teams to ensure intended benefits are realized, not just planned.
• Capture lessons learned and continuously improve the change approach.

Build the Change capability

• Contribute to a consistent GFS change methodology, toolkit, templates and reporting approach.
• Support change governance, intake and tiering of projects based on change impact.
• Mentor change managers and change champions as the function scales.
• Promote a pragmatic, business-focused change discipline across the transformation portfolio.

What technical skills, experience, and qualifications do you need?

• 7-10+ years of change management, transformation, organizational development, communications or related experience.
• Experience supporting enterprise-wide, multi-workstream, or global transformation initiatives.
• Demonstrated success leading change for operating model, process, technology, role or organizational change.
• Strong experience working directly with senior leaders and executive sponsors.
• Ability to turn ambiguity into practical plans, actionable messaging and measurable readiness outcomes.
• Experience working within a TMO, PMO, transformation office or enterprise change function.
• Experience building change methods, templates, dashboards or adoption reporting practices.

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.
• We have been voted a Top Workplace every year since 2006.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.