Senior Change Management Associate

MarketAxess; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in financial services is seeking a Senior Change Management Associate to enhance operational efficiency and support strategic initiatives. The role requires strong analytical skills and experience in project management, along with advanced proficiency in tools like Tableau and SQL. The successful candidate will collaborate with senior management and stakeholders to drive impactful change.

Benefits

Free Food

Paid Time Off

Private Medical Insurance

Tuition Assistance

Central Location

Qualifications

• 5+ years in Financial Services, ideally in regulatory reporting or operations.
• Experience in creating executive presentations and operational reports.
• Strong spoken and written communication skills tailored to diverse audiences.

Responsibilities

• Drive operational efficiency and support strategic projects.
• Create and maintain high-quality management presentations.
• Automate reporting processes and gather requirements from stakeholders.

Skills

Leadership

Communication

Analytical Skills

Project Management

Tools

Tableau

SQL

AWS

Excel

PowerPoint

Job description

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About Us

MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.

About Us

MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There.

The Role

The Senior Change Management Associate is responsible for identifying and driving operational efficiency gains, supporting strategic and regulatory projects through specialist knowledge, and delivering Target Operating Model (TOM) designs, enhancement and implementation. This role combines skills in written communication and presentation with technical data analysis to develop and deliver critical and automated reporting needs across the EMEA & APAC Operations team that will help drive efficiency, identify potential operational improvements, and support management decision-making.

This role also includes a high level of project management to successfully deliver complex projects with Operations and/or Regulatory impact. This will be coupled with strong leadership, communication and influencing skills in order to directly liaise with senior management and a broad range of stakeholders and business partners across the firm.

How You’ll Help Take Us There

• Support delivery of the Operations Automation and Transformation Programme and Regulatory-driven change initiatives, helping to ensure that all impacts have been factored into the plan and any areas of concern / exposure are escalated through the Head of Operations Change Management and appropriate management forums (SteerCos, etc.)
• Use a variety of data sources to collate, prepare and format operational statistics and KPIs into clear and engaging reports suitable for a range of senior and front-line stakeholders
• Create and maintain high-quality management presentations and updates on key projects and initiatives
• Create and maintain operational knowledgebases such as wikis, internal websites and process documentation
• Set-up and maintain tools and platforms to automate the creation of reports and dashboards, etc. where possible
• Support the technical implementation of strategic automation of daily data processing and manual operational processes, including migration from legacy end-user tools such as Excel
• Work closely with a range of Operations and Technology stakeholders to gather requirements and implement quality presentations, accurate reports and reliable, strategic reporting solutions
  
  
  

What We’re Looking For

• 5+ years in the Financial Services industry; experience from a regulatory reporting, operations or controls environment a plus
• Extensive experience creating/collating executive presentations and sharing updates on their progress
• Extensive experience in creating detailed and summarised reports of operational data, including graphs and visualisations to highlight trends and outliers, etc.
• Advanced skills using Tableau to create/configure reports
• Advanced SQL/database skills in Oracle, Python and SQL Server RDMS systems
• Experience with AWS data tools and querying
• Advanced Excel and PowerPoint skills
• Exposure to automation tools and platforms a plus
• Set-up of internal wiki pages (e.g. Confluence), preferred
• Experience within Change Management, beneficial
• Strong spoken and written communications, tailored to a wide range of audiences
• Excellent analytical skills and critical thinking abilities
• Self-motivated and focused on delivery
• Highly organised and able to thrive in a dynamic environment
• Team player who enjoys collaborating with others
• Attention to detail
• Multitasking and priority management essential with ability to manage demanding stakeholders
  
  
  

What You Can Expect From Us

• Central Location: based at our city offices near St Paul's
• Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines
• Paid Time Off: 25 days annual leave entitlement plus 2 charity days
• Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service
• Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a “Share Incentive” plan
• Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
  
  
  

Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

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