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Senior Category Manager, Hard Goods

eBay

London

On-site

GBP 75,000 - 115,000

Full time

6 days ago

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Job summary

eBay is seeking a Senior Category Manager to enhance the Refurbished Programme in the UK. This role focuses on driving strategy, improving customer satisfaction, and collaborating across multiple departments to create sustainable growth. Ideal candidates will possess a strong ecommerce background and excel in communication and strategic thinking.

Qualifications

Strong ecommerce background, ideally in Electronics or the Refurbished industry.
Ability to craft partnerships and work collaboratively.
Strategic thinker with data interpretation skills.

Responsibilities

Drive the Refurbished Programme strategy for the UK.
Collaborate with various internal teams.
Improve buyer and seller experience in the Refurbished Programme.

Skills

Communication

Strategic Thinking

Agility

Education

Background in Ecommerce or Online Platforms

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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

In this exciting role you will drive key projects to deliver the Refurbished on eBay Programme strategy for the UK. This is a highly cross-functional role, requiring you to build and manage relations with a wide range of local and global teams to drive high-impact initiatives.

You will constantly look for opportunities to improve the buyer and seller experience within the Refurbished Programme; identifying and implementing new initiatives that will enable our sellers to meet buyer expectations and succeed in this space.

What You Will Accomplish

Develop and define the refurb proposition, collaborating both internally and externally to drive sustainable growth which is underpinned by brilliant buyer experiences.
Drive the Refurbished Customer Satisfaction score, identifying and monitoring trends and opportunities for improving the end-to-end buyer experience for our fast-growing programme.
Collaborate Globally to formulate the Refurbished strategy and programme initiatives, ensuring effective delivery and impactful results for the UK market.
Work collaboratively with internal teams including Category Management, Marketing, Product, Business Development, Legal & Customer Services.
Analyse internal and external data, monitor competitors and closely partner with eBay consumer insights team to understand buyer expectations and experience gaps.

What You Will Bring

We would love to hear from you if you have a strong ecommerce or online platform background, with experience within the Electronics or Refurbished industry.
You will have standout communication skills and the ability to build cross-functional relationships, crafting partnerships and working collaboratively with others to meet shared objectives, operating with agility and easily adapting to change.
A shown strategic thinker and self-starter, you can make sense of complex, high quantity and sometimes contradictory data, building actionable insights from this data and summarise key insight.
You will be able to work both independently and as part of a collaborative team, with a range of working styles; be results oriented and dedicated to time management, self-motivated and accountable.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Marketing and Sales
Industries
Technology, Information and Internet

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