Senior Cast Member - 12 Month Fixed Term Contract

Disneyland Hong Kong; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is looking for a Senior Cast Member for a new retail destination in London. This 12-month fixed-term role involves engaging guests, maintaining store standards, and driving sales in a magical environment. Ideal candidates will have a passion for Disney and exceptional customer service skills.

Qualifications

• Experience in retail/service preferred.
• Ability to prioritize tasks and guests.
• Professional appearance.

Responsibilities

• Contributes to maintaining visual merchandising standards.
• Drives positive results in sales performance.
• Provides exceptional guest service.

Skills

Passion for interacting with Guests

Attention to detail

Time management

Good communication skills

Education

Retail/service experience

Job description

Senior Cast Member - 12 Month Fixed Term Contract

申請 稍後繼續申請 Job ID 10121687 職位地點 倫敦, 英国 有意工作的公司Disney Store 張貼日期2025/05/12

工作概要:

Disney Store are opening a new limited-time retail destination at Westfield White City, in June 2025. The pop-up will give fans and families the chance to explore the stories they love and shop a wide range of Disney products in a magical retail setting.

This is an exciting 12-month opportunity to become a Senior Cast Member. The posting is to apply for fixed-term employment of 32 hours per week.

Our Mission

“Creating Magical Moments for Guest of all Ages”

The Senior Cast Member reports to a member of the Store Management Team and shows the following attributes:

Passionate & Enthusiastic

Demonstrates enthusiasm and passion for the Disney products, characters and stories engaging Guests to provide them a magical and memorable Disney experience. Shares this passion with Cast Members.

Warm & Approachable

Readily available for Guests and Cast Members at all times in a friendly manner, prioritising Guest interaction and support for cast members over tasks. Treats everyone with dignity and respect.

Energetic & Empathetic

Contributes to a high energy environment that provides Guests with a positive, entertaining, fun and dynamic experience. Team Player that helps Guests and Cast Members at all times.

Knowledgeable & Positive

Exhibits great knowledge about Disney products and services and proactively shares ideas and actions with Managers and Cast Members that may positively impact the Store, Company and environment.

Confident & Honest

Shows the ability to communicate clearly and effectively when approaching and interacting with Guests of all ages, and with Managers and Cast Members. Works in a way that is fair and trustworthy, being open with all who interact with our brand.

Loyal to Brand & Guest

Dedicated to delivering exceptional Guest Service and promoting the Disney Brand.

Overview

The Senior Cast Member represents the Disney brand, and engages Guests in magical experiences throughout the Store. Their standards are consistently high and they set the example for exceptional Guest Service. They are a mentor and a role model for Cast Members and they support the store managers to create a high energy work environment, to drive the company’s initiatives and to achieve its goals.

Primary Responsibilities

Show

• Contributes to impeccable maintenance of company visual merchandising standards, including window displays to ensure store presentation is outstanding

• Able to take responsibility for stage movements, including checking correct POS

• Participates and monitors VM standards in delivery, markdowns, recovery and replenishment

• Provides feedback to Managers and Cast Members to ensure Disney Brand standards are constantly achieved.

• Takes a proactive role in maintaining Disney brand standards.

• Maintains a neat and organised Store both on stage and back stage so that product is clearly represented and available for replenishment.

• Maintains and participates in producing company visual standards to present an outstanding Store environment.

• Ensures that all new product is on stage so that the Guest experiences the most current assortment.

• Assists with stock deliveries and replenishment to agreed standards.

• Participates in markdowns, event set-up and Stage Sets.

Sales

• Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members

• Provides support and guidance to Cast Members to achieve Talk-Ups

• Sets priorities and manages time effectively and efficiently

• Knows how to provide guest service and which tasks need to be completed in order for the store to achieve sales results (and does them without needing to be asked) using their own initiative

• Able to stage manage if required Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.

• Sets priorities and manages time effectively and efficiently.

• Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.

• Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling.

Service

• Sets the example for Cast Members of how to provide guests with a Magical Experience by making the Guest the number one priority

• Promotes Guest loyalty by demonstrating thorough product knowledge and providing exceptional guest service.

• Provides friendly, accurate and efficient service.

• Listens and asks questions to identify and meet Guests’ needs.

• Engages Guests at their level allowing them to become a part of the story.

• Adapts to changing needs of Guests while maintaining a high level of service.

• Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.

• Uses creativity, language, store tools and product to bring stories to life.

• Performs scripted and non-scripted events for Guests in both one-on-one and group settings.

• Mentors, trains and always available to help Cast Members to be able to provide Magical Guest Service

• Understands and helps Cast Members to always remember the Most Important Policy

Contribution

• Follows all safety guidelines.

• Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws and is able to explain these to Cast and Management.

• Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.

• Participates in Company sponsored events that integrate the Disney brand into the local community (VoluntEARs)

• Supports initiatives that give back and have a positive impact on the internal and the external community.

• Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.

• Ensures accuracy when completing Stock Inventory Counts and tasks.

• Supports the Management team with Day-to-Day Administration

• Able to assume key holder responsibilities observing all Company policies and procedures

• Understanding and adhering to the Health and Safety guidelines in regard to manual handling and the use of ladders, as appropriate.

Additional responsibilities and duties will be assigned based on the needs of the business

Relevant Experience / Requirements

• Passion for interacting with Guests of all ages.

• Attention to detail and ability to prioritise Guests and tasks.

• Time management and organisational skills.

• Retail/service experience preferred

• Success in taking responsibility in a team

• Experience of training or helping other team members preferred

• Good communication skills.

• Professional appearance.

關於 Disney Store:

迪士尼商店於 1987 年開業，售賣包括獨家產品系列在內的優質產品，為迪士尼的主要娛樂提案及迪士尼、彼思、星球大戰及 Marvel 的人物作支援及宣傳。shopDisney.com 是適合所有年齡層顧客的電子商貿熱點，提供一系列分別來自迪士尼商店、迪士尼消費產品授權商、全球系列及合作計劃和迪士尼樂園及度假村的精選最佳產品，其中包括時尚服飾及配飾、玩具、家居及收藏品。迪士尼商店及 shopDisney 為客戶呈獻的魔幻購物體驗，只能在迪士尼這個世界一大成功娛樂公司中找到。迪士尼商店目前在北美有超過 240 間，在日本則有超過 40 間；中國上海有 2 間（包括 1 間旗艦店），另於丹麥、法國、德國、愛爾蘭、意大利、葡萄牙、西班牙及英國設有超過 70 間。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Disney Store (UK) Ltd , 其所屬的業務部門是 Disney Store 。

The Disney Store (UK) Ltd 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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