Senior CAST Analyst - Pensions Data & Process Lead

AON; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Comprehensive benefits

Job summary

Aon is seeking a Senior CAST Analyst to join the Birmingham-based team on a hybrid basis. The role requires acting as the technical expert, driving process improvements, and delivering high-quality client support within the pensions domain.

You will monitor workloads, produce client reports, and participate in internal/external audits while developing knowledge and sharing best practices across the team.

Responsibilities

• Being a SME for processes, clients, systems and tools and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions.
• Producing and analyzing reports as required for internal and external clients and requirements.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects that will impact the work of teams and domains.
• Building strong relationships with client teams, client representatives and third-party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Contributing to the team as a whole, supporting the rest of the team based on their needs.

Job description

Aon is seeking a Senior CAST Analyst to join the Birmingham-based team on a hybrid basis. The role requires acting as the technical expert, driving process improvements, and delivering high-quality client support within the pensions domain.

You will monitor workloads, produce client reports, and participate in internal/external audits while developing knowledge and sharing best practices across the team.