Senior Pensions Administrator

Aon Corporation; Birmingham; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Discretionary bonus

Pension and life assurance scheme

Private medical care

Cycle to work scheme

Virtual GP and employee assistance programme

Workplace savings scheme

Two Global Wellbeing Days each year

Job summary

A global organisation is seeking a Senior Pensions Administrator in Birmingham. The role focuses on ensuring exceptional customer satisfaction and meticulous attention to detail while meeting service level agreements. Candidates should have experience in pensions administration, strong communication skills, and a commitment to quality. The position offers hybrid working with 50% office presence in Birmingham and various career development opportunities. The company promotes an inclusive work environment and offers a comprehensive benefits package.

Qualifications

• Attention to detail and commitment to provide ongoing quality.
• Good communication skills, including verbal and written.
• Ability to work to deadlines and be a team player.

Responsibilities

• Coordinate team activity and workload in line with SLAs.
• Produce and analyze reports for clients.
• Identify and implement process improvements.
• Maintain knowledge documents and provide training.
• Update tools and documentation to ensure accurate service delivery.
• Share best practices and train colleagues on processes and tools.
• Participate in internal and external audits.

Skills

Pensions administration experience

Team player

Good communication skills

Numerically competent

Attention to detail

Understanding of Word and Excel

Tools

Word

Excel

Job description

Senior Pensions Administrator

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Join a global organisation as a Senior Pensions Administrator and make an impact. If you have exceptional attention to detail, a passion for customer satisfaction, and thrive on meeting service level agreements, this role is for you. Aon can offer you clear career progression and ongoing development. Hybrid working - 50% from home, 50% in our Birmingham office

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Producing and analysing reports as required for internal and external clients and requirements.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects that will impact the work of teams and domains.

What we are looking for:

• Pensions administration experience
• Team player, who can work to deadlines.
• Good communication skills, including verbal and written. (by phone and in person)
• Numerically competent
• Attention to detail and commitment to provide ongoing quality.
• A good understanding of Word and Excel.

We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career.

What's in it for you

• Discretionary bonus
• Pension and life assurance scheme
• Private medical care
• Cycle to work scheme.
• Virtual GP and employee assistance programme.
• Workplace savings scheme
• Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]