Senior CAST Analyst

Aon Corporation; Birmingham; Hybride; GBP 55 000 - 85 000; Plein temps

Résumé du poste

Aon in Birmingham is recruiting a Senior CAST Analyst to join the DB/DC Pensions team on a hybrid basis. You will be the technical SME, supporting internal and external clients and sharing expertise across processes and tools.

The role focuses on monitoring workload, producing reports, driving continuous improvements, and ensuring compliance with regulatory requirements, while collaborating with client teams and contributing to audits.

Responsabilités

• Providing high-quality support for internal and external clients as a technical SME
• Monitoring team activity and coordinating workload to meet SLAs
• Producing and analysing reports for clients
• Identifying issues and driving solutions to improve processes
• Maintaining and updating knowledge documents and legislation
• Sharing best practices through training
• Participating in audits and supporting management
• Building relationships with client teams and third-party providers
• Working toward KPIs, SLAs and quality targets

Description du poste

Senior CAST Analyst – DB/DC Pensions

Do you want to influence an exciting area of growth at Aon? Do you want to be part of a diverse team with fantastic career development opportunities?

Aon are currently recruiting a Senior Cast Analyst to join the team in Birmingham on a hybrid basis.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

The Colleague provides high quality support for internal and external clients, being the technical expert in the team and sharing their expertise by:

• Being a SME for processes, clients, systems and tools and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions.
• Producing and analyzing reports as required for internal and external clients and requirements.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects that will impact the work of teams and domains.
• Building strong relationships with client teams, client representatives and third-party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets.
• Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements.
• Performing additional tasks as requested by your manager.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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