Senior Case Worker

University of Chester; Chester; On-site; GBP 11,000 - 14,000; Part time

Job summary

University of Chester in Chester is seeking a Senior Case Worker for the Proctor’s Office within Student Services. This part-time role focuses on preparing case files for disciplinary and professional suitability panels and gathering evidence including CCTV footage, statements, and supporting information.

You will also perform high-level administrative duties, act as first point of contact for Students’ Union, students, and third parties, ensuring compliance with procedures and deadlines.

Qualifications

• Education to degree level or equivalent.
• Excellent organisational skills and meticulous attention to detail.
• Ability to handle sensitive and confidential matters with professionalism.

Responsibilities

• Prepare case files for Disciplinary, Professional Suitability and Complaints procedures.
• Gather and collate evidence (e.g., CCTV footage, witness statements) for panels.
• Produce high-quality, comprehensive case documentation.
• Perform high-level administrative duties and act as first point of contact for Students’ Union, students and third parties.

Job description

Senior Case Worker

This is an exciting opportunity to join the Proctor’s Office within Student Services, working as part of a team that plays a key role in supporting the student experience and maintaining a safe and respectful University community. This ia a part time position, working 22.5 hours per week (working pattern to be agreed upon appointment).

The Proctor’s Office has a broad and varied remit, encompassing student safety, conduct, and wellbeing. The team works closely with Residential Life, the Students’ Union, local police, local authorities, and other external partners on matters that may impact students and the wider University community.

The successful postholder will be responsible for the professional, efficient, and effective preparation of case files relating to the University’s Disciplinary, Professional Suitability, and Complaints procedures. This will involve compiling comprehensive, high-quality case documentation for disciplinary and professional suitability panels, as well as gathering and collating relevant evidence, including CCTV footage, witness statements, and other supporting information, to assist senior University staff in making informed decisions.

In addition, the role will involve undertaking a range of high-level administrative duties and acting as an initial point of contact for the Students’ Union, students, and third parties in relation to University procedures. The postholder will ensure that all matters are managed in accordance with procedural requirements and within specified timescales.

The ideal candidate will be educated to degree level, or hold an equivalent qualification, and will possess excellent organisational skills and a meticulous eye for detail. They will be able to handle sensitive and confidential matters with professionalism, discretion, and tact, and will have experience working in a busy administrative environment.

The role is based at the University’s Exton Park campus in Chester, although flexibility will be required to meet the needs of the service.