Senior Case Manager

Active Care Group; Thame, Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days + bank holidays

Birthday off

Employee Assistance Programme

Nest Pension

Medicash Health Plan

Refer a Friend Scheme (£1500)

Job summary

Active Care Group is seeking a Senior Case Manager for Brownbill Case Management Services. You will work with the Clinical Lead to guide Case Managers, oversee a caseload of clients with complex disabilities, and build relationships with referrers to support service growth.

Hybrid role with head office in Thame and coverage across London, Home Counties, Essex, Kent, Midlands and South. You will ensure documentation compliance, lead on best practice, and provide clinical cover as needed.

Qualifications

• Experience in managing caseloads for clients with complex disabilities.
• Ability to coordinate with clinical leads and referrers.
• Knowledge of regulatory standards and quality governance.

Responsibilities

• Manage your own caseload of clients with complex disabilities and set goals with clients and families.
• Develop and maintain Case Management plans with costed recommendations.
• Identify and commission appropriate rehabilitation services.
• Ensure client documentation is accurate and compliant with standards.
• Build relationships with stakeholders, partners, regulators and referrers.
• Monitor quality of service and provide clinical support to case managers.
• Lead with a management style that promotes innovation and risk awareness.
• Provide clinical cover for the Clinical Lead when needed.
• Ensure team awareness of speaking up mechanisms and regulatory requirements.
• Maintain training compliance and adherence to group policies.

Skills

Caseload management

Stakeholder engagement

Regulatory compliance

Clinical support

Job description

Senior Case Manager

Brownbill Case Management has been established since 1992 and exists to deliver an outstanding case management service to children, young people and adults who have enduring and complex health conditions and injuries.

As part of the Active Care Group (ACG) Case Management Division, Brownbill Case Management Services (BAL) provides a specialist case management service primarily for individuals who have been affected by brain injury, spinal cord injury, Cerebral Palsy, complex orthopaedic injuries and amputation. We work across the Midlands, London and Home Counties, and South East regions.

In this role, you will work closely with the Clinical Lead to provide guidance and support to Case Managers, promoting best practice and service consistency. Additionally, you will play a key role in developing and maintaining strong relationships with existing and prospective referrers, contributing to the ongoing growth and success of the business. You will be responsible for managing your own caseload while providing support to the Clinical Lead and wider Senior Leadership Team to ensure the delivery of high-quality Case Management services across the business.

This role is hybrid working, head office Thame and case manager coverage London and Home Counties, Essex, Kent, Midlands and South.

Key responsibilities

• Manage your own case load of clients with complex disabilities, conducting assessments and setting goals in collaboration with clients and families.
• Develop and maintain Case Management plans with costed recommendations.
• Identify and commission appropriate rehabilitation services for your clients ensuring service delivery is effective and managing any issues that arise.
• Ensure all client documentation is accurate, up to date, and fully compliant with relevant regulations and standards.
• Develop and maintain solid relationships with stakeholders, business partners, regulatory authorities and existing and prospective referrers attending networking events as required.
• Monitor the quality of case management service provision and provide ongoing clinical and professional support to case managers, including regular client reviews and annual appraisals in discussion and agreement with the Clinical Lead.
• Lead with a supportive management strategy to foster innovation, manage risk, and adhere to professional regulatory organisations' codes of practice.
• Provide clinical cover for the Clinical Lead in case of leave or illness.
• Make sure colleagues are aware of the mechanisms for speaking up in ACG and act where required.
• Maintain your own training compliance and ensure you are up to date with regulatory standards.
• Adherence to all Group policies and procedures ensuring that all colleagues in the service are aware of and understand company policies.

What to look forward to

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Benefits Hub giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Take a look around the company