Senior Case Manager

Sentra Care; Thame; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Birthday off

Employer-contributed pension

Health plan

Employee Assistance Programme

Employee discount scheme

Job summary

Sentra Care in the United Kingdom is seeking an experienced Senior Case Manager to lead a high-value caseload and mentor a team of case managers. The role is permanent, full-time and hybrid, with travel to clients in and around the region.

You will work closely with clinical leadership to uphold standards and expand the service across the area. You will supervise, train, and support colleagues, manage complex personal injury cases, and foster relationships with solicitors and insurers to drive

Qualifications

• Current UK professional registration in Nursing, Occupational Therapy, Physiotherapy, or Social Work.
• Minimum of five years healthcare experience, with at least two years in complex case management.
• Track record of clinical supervision and mentoring.
• Understanding of personal injury litigation and medico-legal reporting.

Responsibilities

• Manage a complex caseload with assessments, goals, and costed care plans.
• Oversee tailored care packages with multidisciplinary teams, clients, and families.
• Provide clinical supervision and mentor case managers.
• Develop external relationships with solicitors, insurers, and referrers for business growth.
• Maintain high-quality documentation and cover clinical leadership when needed.

Skills

UK healthcare registration

Clinical supervision

Mentoring

Stakeholder engagement

Autonomous caseload management

Job description

Are you ready to blend complex clinical decision-making with team mentorship and strategic growth?

Sentra Care is looking for an experienced Senior Case Manager to step into an influential permanent, full-time role. Hybrid working, with travel to clients in and around the surrounding areas, you will take ownership of a dedicated, high-value caseload while steering professional standards across our wider service. Working closely with clinical leadership, you will champion client independence, nurture fellow case managers, and help drive business relationships across the region.

Key Responsibilities

• Manage a complex caseload, completing thorough assessments, goal setting, and formulating comprehensive case management plans with detailed, costed recommendations.
• Commission, oversee, and review tailored care and rehabilitation packages, collaborating directly with multidisciplinary teams, clients, and their families.
• Provide clinical supervision, mentoring, and professional guidance to case managers, actively supporting performance appraisals and clinical development.
• Foster and expand key external relationships with personal injury solicitors, insurers, and referrers to support ongoing business development.
• Maintain rigorous documentation standards and provide clinical cover for the Clinical Lead during periods of absence.

Required Skills & Experience

• Current UK professional healthcare registration (such as NMC, HCPC, or Social Work England) in Nursing, Occupational Therapy, Physiotherapy, or Social Work.
• A minimum of five years of professional healthcare experience, including at least two years dedicated to complex case management.
• Demonstrable track record of delivering clinical supervision, mentoring colleagues, and leading teams.
• Solid practical understanding of the personal injury litigation process and medico-legal reporting expectations.
• Outstanding communication, stakeholder engagement, and autonomous caseload management abilities.

Nice-to-have

• Working knowledge of Care Quality Commission (CQC) standards and regulatory compliance frameworks.
• Direct background coordinating rehabilitation for catastrophic conditions, including acquired brain injury, spinal cord trauma, or complex orthopaedic injuries.
• Previous involvement with safe recruitment practices within care commissioning.

What We Offer / Why Join

You will step into a pivotal leadership post without losing direct, life-changing involvement with your clients. You will enjoy a comprehensive package including 25 days annual leave plus bank holidays, your birthday off, an employer-contributed pension scheme, and access to a health plan. Our clients team benefits from continuous training support, an employee discount scheme, and a confidential Employee Assistance Programme. Above all, you will join a collaborative environment where your clinical expertise directly shapes best practice and empowers people with complex conditions to achieve their fullest potential.

Sentra Care connects high-performing healthcare professionals with forward-thinking care providers. If you are ready to take the next step in your career while making a real difference, we would love to hear from you.