Senior Case Manager

ICAEW; Milton Keynes; Hybrid; GBP 50,000 - 58,000; Full time

Benefits offered by this job

Pension 9%

Private medical

Healthcare plan

Hybrid work

Gym discounts

Travel loans

Retail perks

Family leave

Wellbeing support

Volunteer day

Job summary

ICAEW in Milton Keynes is seeking a Senior Case Manager on a permanent basis. You will lead and manage a team of regulatory Case Managers, overseeing casework from Practice Assurance visits and ensuring timely, quality decision-making.

This role offers a salary of £50,000-£58,000 with a hybrid pattern (2 days in the office, 3 days from home) and a benefits package including pension, private medical cover, and wellbeing support.

Qualifications

• Previous line management experience, with demonstrable experience of leading and developing a team.
• Excellent written and verbal communication skills, including experience writing and reviewing reports.
• Excellent organisational skills, strong attention to detail and the ability to manage competing priorities and deadlines.
• Strong analytical skills, with the ability to understand and interpret complex information and make informed, evidence-based decisions.
• Ability to ask insightful questions, gather relevant information and consider the wider impact when making decisions.
• A proactive approach to problem-solving and continuous improvement, with the ability to work effectively both independently and collaboratively.

Responsibilities

• Lead and manage a team of regulatory Case Managers, supporting their performance, development and day-to-day delivery.
• Oversee casework arising from Practice Assurance monitoring visits, ensuring cases progress effectively and meet required deadlines and quality standards.
• Review case recommendations and supporting documentation before consideration by the Practice Assurance Committee, ensuring papers are clear and evidence-based.
• Provide technical and procedural guidance to Case Managers across Practice Assurance matters, AML supervision contracts and other regulatory issues.
• Oversee AML supervision contract work and assess dispensation applications, including cases involving complex ownership and governance arrangements.
• Build effective relationships with internal and external stakeholders and contribute to the continuous improvement of Regulatory Practice processes and procedures.

Skills

Line management

Communication

Organisational

Analytical

Problem solving

Proactive

Job description

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for a Senior Case Manager to join our team in Milton Keynes on a permanent basis. This role offers a salary of £50,000-£58,000 and a hybrid working pattern of 2 days in the office and 3 days from home each week.

What you will be doing;

• Lead and manage a team of regulatory Case Managers, supporting their performance, development and day-to-day delivery.
• Oversee casework arising from Practice Assurance monitoring visits, ensuring cases progress effectively and meet required deadlines and quality standards.
• Review case recommendations and supporting documentation before consideration by the Practice Assurance Committee, ensuring papers are clear and evidence-based.
• Provide technical and procedural guidance to Case Managers across Practice Assurance matters, AML supervision contracts and other regulatory issues.
• Oversee AML supervision contract work and assess dispensation applications, including cases involving complex ownership and governance arrangements.
• Build effective relationships with internal and external stakeholders and contribute to the continuous improvement of Regulatory Practice processes and procedures.

What you will need;

Experience

• Previous line management experience, with demonstrable experience of leading and developing a team.
• Excellent written and verbal communication skills, including experience writing and reviewing reports.
• Excellent organisational skills, strong attention to detail and the ability to manage competing priorities and deadlines.
• Strong analytical skills, with the ability to understand and interpret complex information and make informed, evidence-based decisions.
• Ability to ask insightful questions, gather relevant information and consider the wider impact when making decisions.
• A proactive approach to problem-solving and continuous improvement, with the ability to work effectively both independently and collaboratively.

What you can expect from us;

• A strong pension contribution from us of 9%
• Private medical cover with AXA (where eligible), alongside a healthcare cash plan
• 24 - 27 days' holiday depending on length of service, plus Christmas closure and the option to buy or sell extra days
• Hybrid working to help you find the right balance
• Everyday savings through gym discounts, travel loans, and retail perks
• Enhanced family leave, including up to 6 months on full pay
• Ongoing wellbeing support, including access to CABA
• A paid day each year to volunteer for a cause that matters to you

It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below.

Additional Information

Who We Are

Diversity & Inclusion

Governance

Privacy notices