Senior Business Systems Analyst (Sales & CPQ)

JR United Kingdom; Reading; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior Business Systems Analyst specializing in Salesforce to optimize sales processes and enhance automation. The ideal candidate will leverage their extensive experience to collaborate with cross-functional teams, manage Salesforce projects, and drive strategic improvements to the sales workflow.

Qualifications

• 10+ years as a business systems analyst on Salesforce.
• 5+ years in Sales Cloud and CPQ.
• Experience in Salesforce Industries Clouds, especially Communication.

Responsibilities

• Responsible for Lead to Quote architecture and business systems analysis.
• Collaborate with teams to document business requirements.
• Design and develop Salesforce solutions addressing business challenges.

Skills

Sales Cloud

CPQ

Salesforce

Business Process Optimization

Systems Automation

Problem-solving

Stakeholder Management

Job description

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Senior Business Systems Analyst (Sales & CPQ), reading

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Client:

Persistent Systems

Location:

reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $300.6M revenue in Q3FY24, delivering 13.7% Y-o-Y growth. Our 23,000+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent has been recognized as the “Most Promising Company” of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader in Everest Group’s Talent Readiness for Next-Generation IT Services PEAK Matrix 2023. We also won four 2023 ISG Star of Excellence Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.

About Position and details:

• Role: Senior Business Systems Analyst
• Location: London
• Hybrid: Once in a week
• Job Type: Permanent role
• Experience: 12 to 20 years

Skills/Responsibilities:

We’re looking for a “solution-minded” Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, account, contact ,opportunity management and CPQ areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Sales, Sales Operations and Channel Operations. The main responsibility of this position will be to partner directly with our sales business leaders and other key stakeholders to implement new enhancements in Salesforce to support and automate our lead to quote processes. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting a seamless sales experience.

Responsibilities:

• Responsible for Lead to Quote architecture, preparing roadmaps, business systems analysis, building proof of concepts, and developing scalable and flexible solution architectures
• Collaborate with cross-functional teams to identify and document business requirements
• Design and develop comprehensive Salesforce solutions that address complex business challenges
• Manage end-to-end Salesforce configuration, customization, and integration projects
• Conduct thorough gap analysis and develop innovative solutions to meet business needs
• Create and maintain technical documentation, process flows, and system diagrams
• Develop and deliver training materials and conduct training sessions for users
• Monitor system performance and recommend continuous improvement strategies
• Build POCs and demonstrate to stakeholders the new salesforce feature releases
• Should be able to configure Salesforce using point and click and Identify & Drive when to code and when not to
• Map Business requirements to Salesforce standard OOTB features
• Identify recurring issues that will drive system improvements and maintain run book
• Work collaboratively and closely with Onshore and Offshore Developers during the execution phase

Required Skills:

• Minimum 10+ years of experience as a business systems analyst on the Salesforce platform
• Minimum 5+ years of experience in Sales Cloud, CPQ, and Experience Cloud.
• Experience of Salesforce Industries Clouds especially in Communication cloud
• Deep knowledge and experience in implementing Sales Processes and Pipeline management such as lead management, account management, opportunity management, Territory Management, Quote & Forecasting, etc..
• Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc..
• Strong Knowledge of Einstein, Prompt Builder, and Agentforce
• Excellent problem-solving skills Proven ability to achieve challenging goals and objectives
• Experience with Salesforce managed packages

Our company fosters a values-driven and people-centric work environment that enables our employees to:

Let’s unleash your full potential at Persistent

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”