Senior Business Solutions Manager

Collinson Group; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Collinson is a global, privately-owned company focused on travel experiences, loyalty and insurance solutions. We are seeking a commercially driven Business Solutions Senior Manager to accelerate growth across the EMEA region, partnering with commercial teams, product experts and senior stakeholders to develop innovative solutions.

You will help win new business by creating insight-led value propositions, shaping proposals and leading client workshops, while building market insights and thought

Qualifications

• 10+ years' experience in commercial strategy, business solutions, consulting, loyalty, CRM, customer engagement or digital marketing.

Responsibilities

• Develop scalable commercial frameworks, tools and best practices that improve solution quality and increase win rates.
• Partner with sales, product and account teams to create value propositions and compelling narratives.
• Identify, evaluate and prioritize growth opportunities across markets, sectors and key clients.
• Work with Product, Data and Technology to develop market-ready propositions and differentiated client solutions.
• Support strategic sales opportunities by shaping responses, proposals and business cases.

Skills

Commercial strategy

Business solutions

Consulting

Loyalty

CRM

Customer engagement

Job description

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

We\'re looking for a commercially driven Business Solutions Senior Manager to help accelerate growth across the EMEA region. In this strategic, client-facing role, you\'ll partner with commercial teams, product experts and senior stakeholders to develop innovative solutions that solve complex client challenges, strengthen relationships and drive measurable business growth.

If you\'re passionate about combining commercial thinking, customer insight and strategic problem-solving to create compelling value propositions, we\'d love to hear from you.

What you\'ll be doing

As a Business Solutions Senior Manager, you\'ll play a key role in helping our sales and account management teams win new business and grow existing client partnerships by:

• Developing scalable commercial frameworks, tools and best practices that improve solution quality and increase win rates.
• Partnering with business development and account management teams to create insight-led value propositions and compelling commercial narratives.
• Identifying, evaluating and prioritising growth opportunities across markets, sectors and key clients.
• Working closely with Product, Data and Technology teams to develop market-ready propositions and differentiated client solutions.
• Supporting strategic sales opportunities by shaping solution responses, proposals, business cases and presentations for high-value or complex opportunities.
• Facilitating client workshops, Customer Value Proposition (CVP) sessions and Quarterly Business Reviews (QBRs) to deepen relationships and identify opportunities for growth.
• Creating thought leadership and market insights that strengthen our position in the Financial Services and Travel sectors.

What we\'re looking for

You\'ll bring a blend of commercial expertise, strategic thinking and consultative problem-solving, together with:

• 10+ years\' experience in commercial strategy, business solutions, consulting, loyalty, CRM, customer engagement or digital marketing.
• Experience developing customer engagement or loyalty strategies that deliver measurable commercial outcomes.
• A strong understanding of how to translate customer needs and market insight into compelling value propositions and scalable solutions.
• Excellent analytical skills with experience interpreting data to generate actionable business insights.
• Strong commercial acumen, including business case development, pricing, forecasting or financial analysis.
• Experience managing multiple strategic initiatives and stakeholders simultaneously.
• Outstanding communication and presentation skills, with the confidence to influence senior stakeholders and engage directly with clients.
• Excellent written and spoken English.

Experience within the Financial Services or Travel industries is highly desirable.

This is an opportunity to influence regional growth, work alongside talented cross-functional teams and shape solutions that create real value for clients. You\'ll have the autonomy to drive strategic initiatives, contribute to thought leadership and play a visible role in winning and growing major client partnerships across EMEA.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.