Senior Business Solutions Analyst - AI & Innovations (VA890)

Carey Olsen; Southampton; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance

Permanent health insurance

Life assurance (4x annual salary)

Training and development support

Hybrid work pattern (3 in office, 2 at

Job summary

Carey Olsen is seeking a Senior Business Solutions Analyst with a focus on AI and innovations for our Southampton office. The role centers on developing innovative legal tech and AI systems to drive business value, efficiency, and client service enhancement.

You will evaluate and implement AI solutions, manage system lifecycles, and collaborate with stakeholders to deliver practical improvements in a fast-paced environment.

Qualifications

• 3+ years implementing and supporting AI systems in a law firm context.
• Experience managing technology change within a project environment.
• Knowledge of system integrations and APIs is advantageous.

Responsibilities

• Support the firm's Innovation and AI strategy by evaluating, implementing and optimising legal technology and AI solutions.
• Manage the full lifecycle of assigned systems, ensuring they are secure, effective and aligned to business needs.
• Gather requirements, deliver technology solutions and drive process improvements, efficiency gains and cost savings.
• Provide technical support, resolve incidents and implement long-term solutions to recurring issues.
• Build strong relationships with stakeholders and suppliers, delivering excellent customer service and acting as a technology ambassador.
• Create and maintain technical documentation, knowledge resources and support materials.
• Mentor colleagues, share best practice and support the wider Technology team.
• Ensure compliance with technology governance, cyber security, privacy and risk management requirements.
• Escalate risks and issues appropriately, providing recommendations and practical solutions.

Skills

AI systems

problem solving

stakeholder mgmt

communication

technology change

Education

Higher degree

PM qualifications

Tools

APIs

Job description

Senior Business Solutions Analyst - AI & Innovations (VA890)

Department: Technology

Location:

• Southampton

Experience: 3+ years' experience in implementing and supporting a variety of law firm centric innovative AI systems (legaltech)

Carey Olsen is a leading offshore law firm providing legal services to clients across the globe. We combine deep sector knowledge with a collaborative approach to deliver practical, innovative solutions. Our Technology team plays a critical role in advancing the firm’s strategic goals by leveraging cutting‑edge platforms and tools to enhance efficiency and client service.

We are seeking a Senior Business Solutions Analyst with a focus on Innovation and AI initiatives. The purpose of this role is tohold responsibility for the development ofinnovative legal tech and AI systems that deliver business value andefficiencies, enhance client experience, and support strategic growth in thebusiness.

The role will be based in our Southampton office.

Duties and Responsibilities include:

• Support the Group's Innovation and AI strategy by evaluating, implementing and optimising legal technology and AI solutions
• Manage the full lifecycle of assigned systems, ensuring they are secure, effective and aligned to business needs
• Gather requirements, deliver technology solutions and drive process improvements, efficiency gains and cost savings
• Provide technical support, resolve incidents and implement long-term solutions to recurring issues
• Build strong relationships with stakeholders and suppliers, delivering excellent customer service and acting as a technology ambassador
• Create and maintain technical documentation, knowledge resources and support materials
• Mentor colleagues, share best practice and support the wider Technology team
• Ensure compliance with technology governance, cyber security, privacy and risk management requirements
• Escalate risks and issues appropriately, providing recommendations and practical solutions

The successful candidate will bepassionate about technology, AI and innovation, enjoys solving problems and delivering improvement, and thrives in a collaborative, fast-paced environment.

You should bring:

• A number ofyears' experience in implementing and supporting a variety of law firm centric innovative AI systems(legaltech).
• Demonstratedability in solving business problems.
• Experience ofworking within a technology change management environment
• Experience inthe development and/or management of system integrations and knowledge of APIswould be advantageous.
• Higher/degreelevel education would be an advantage.
• Hold relevantTechnology or Project Management qualifications, or be prepared to studytowards one.

You'll thrive in this role if you:

• Are proactive, motivated and enthusiastic, with a positive, customer-focused approach to your work.
• Have strong verbal and written communication skills and enjoy building effective relationships with colleagues and stakeholders.
• Are a natural problem solver who takes ownership and uses initiative to deliver practical solutions.
• Work well both independently and collaboratively within a team environment.
• Can effectively prioritise workloads, manage competing demands and perform well in a fast-paced environment.
• Demonstrate excellent organisational skills, professionalism and a willingness to go above and beyond to achieve outstanding results.

What we offer in return:

• A 35-hour working week (9:00am – 5:00pm) with a 60-minute lunch break
  
• 25 days’ holiday with the option to buy or sell up to 5 additional days per financial year
• Private medical insurance
• Permanent health insurance
• Life assurance (4x annual salary)
• Training and development support
• 3-day in office & 2-day from home hybrid working pattern