Senior Business Services Lead – Hybrid Working

Instagram; Peterlee; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Annual leave and pension scheme

Hybrid working (home and office)

Travel across locations for role

Job summary

Local Council is seeking a Business Services Senior Co-ordinator to provide first-line management for the Business Services staff supporting Refuse & Recycling and Strategic Waste. The role is based at Hackworth Road, Peterlee, with travel to other locations as required, and includes leading Fleet support under Meadowfield Depot.

You will develop a strong understanding of the service, manage workloads, and drive continuous improvement while building a positive team culture.

Qualifications

• Experience leading administrative teams.
• Excellent communication and interpersonal skills.
• Knowledge of IT systems, particularly Microsoft packages.
• NVQ Level 3 qualification or equivalent.

Responsibilities

• Provide first-line line management, direction and support to Business Services staff.
• Manage staff performance, development and wellbeing.
• Control workloads and priorities to meet service requirements and deadlines.
• Support staff through change and promote a positive team culture.
• Build effective relationships with services the team supports.
• Resolve issues and respond to queries from customers and colleagues.
• Develop and review processes, procedures and guidance.
• Identify opportunities for continuous improvement and new ways of working.
• Support staff knowledge, skills and training; champion use of digital tech.
• Manage day-to-day HR processes, including performance and sickness absence.
• Collaborate across Business Services and share knowledge and best practices.

Skills

Leadership

Communication skills

Interpersonal skills

IT systems knowledge

Travel willingness

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

Local Council is seeking a Business Services Senior Co-ordinator to provide first-line management for the Business Services staff supporting Refuse & Recycling and Strategic Waste. The role is based at Hackworth Road, Peterlee, with travel to other locations as required, and includes leading Fleet support under Meadowfield Depot.

You will develop a strong understanding of the service, manage workloads, and drive continuous improvement while building a positive team culture.