Senior Business Applications Analyst - CRM

Welltower™ Inc. (NYSE:WELL); London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Business Applications Analyst to enhance operational efficiencies through the implementation of CRM solutions. This role demands a dynamic individual who can collaborate cross-functionally, manage complex projects, and optimize customer journeys. The successful candidate will thrive in a fast-paced environment, focusing on delivering scalable solutions that align with the company’s strategic goals. Join a forward-thinking organization committed to creating vibrant communities and making a difference in the lives of older adults. This is an exciting opportunity for those passionate about technology and operational excellence.

Benefits

Flexible schedule

Competitive Base Salary

Annual Bonus

Generous Paid Time Off

Pension Scheme

Profit Sharing Program

Tuition Assistance Program

Employee Stock Purchase Program

Comprehensive Medical/Dental/Vision options

Qualifications

• 4+ years in operations, financial, or technology implementation.
• Experience with complex CRM projects and customer journey design.

Responsibilities

• Develop relationships to meet strategic business objectives.
• Provide training and support for CRM and RentCafé system use.

Skills

Project Management

Agile Practices

Interpersonal Skills

Conflict Management

Documentation Skills

Education

Bachelor’s degree in accounting, finance, marketing, or related field

Agile, Six Sigma, or PMP certification

Tools

Yardi CRM

RentCafé

Job description

Senior Business Applications Analyst - CRM

Job Category: Indiv Contributor-Slry

Requisition Number: SENIO002749

Posted: March 20, 2025

Employment Type: Full-Time

Locations

London, 000000, GBR

Description

SUMMARY

The Analyst, Operations – Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafé modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance-driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

KEY RESPONSIBILITIES

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Provides expertise in designing and optimizing resident journeys, ensuring standardization
• Works closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
• Collaborates with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
• Contributes to maintaining project plans and timelines
• Conducts comprehensive training to ensure proficient CRM and RentCafe system use
• Provides ongoing support addressing issues, and continuously optimizing workflows
• Collaborates with internal support teams to resolve challenges
• Implements quality assurance processes
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
• Establishes best practices and ensures solution delivery adheres to defined standards
• Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
• Develops regular and thorough status communications for senior leadership and stakeholders
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

OTHER DUTIES

Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

MINIMUM REQUIREMENTS

Skills / Specialized Knowledge:

• Ability to manage portfolios of work
• Solid understanding of project management and agile practices, with the ability to teach and coach others
• Keen ability to engage and work with different teams
• Strong interpersonal, conflict management, and communications skills
• Effective documentation and reporting skills

Experience:

• At least 4 years of operations, financial, or technology implementation
• Strong understanding of customer journey design and best practices
• Proven experience working on complex CRM implementation projects
• Preferred experience with Yardi’s CRM, RentCafé and associated modules
• Project Management and Technical Support experience
• Experience planning and working on implementations of system changes in a SOX environment is preferred

Education:

• Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
• Agile, Six Sigma, or PMP certification strongly preferred

WHAT WE OFFER

• Flexible schedule: Monday-Thursday in office, Friday’s optional to work remote
• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Pension Scheme + Profit Sharing Program
• Tuition Assistance Program
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Comprehensive and progressive Medical/Dental/Vision options

Applicants must be able to pass a pre-employment drug screen.

ABOUT WELLTOWER

Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet