Sales Analyst & CRM

JR United Kingdom; Basildon; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company in cryptocurrency services is seeking a motivated Customer Relationship Manager (CRM) to enhance client engagement and retention. This remote position involves maintaining client relationships, tracking leads, and aligning with business development strategies to foster growth.

Qualifications

• Demonstrated ability to manage multiple accounts in a high-performance environment.
• Excellent verbal and written communication skills.
• Experience in customer relationship management or a similar role is preferred.

Responsibilities

• Serve as the dedicated liaison for a portfolio of clients.
• Develop and execute customized engagement strategies.
• Maintain comprehensive records of client interactions.

Skills

Client-Centric Mindset

Communication

Organization

Adaptability

Collaboration

Job description

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Job Title: Customer Relationship Manager (CRM)

Department: Client and Lead Services / Customer Success

Reports To: Head of Business Development

Location: Remote

Employment Type: Full-Time

About Trireme Trading: Trireme Trading is a leading quantitative hedge fund in the cryptocurrency space, utilising high-frequency trading techniques to deliver exceptional Market Making services. We partner with groundbreaking cryptocurrency projects globally, operating seamlessly across on- and off-chain exchanges.

Role Description:

We are seeking an experienced and motivated Customer Relationship Manager (CRM) to join our team. The CRM will be responsible for cultivating and maintaining relationships with Trireme’s inbound leads and existing clientele, ensuring their satisfaction, retention, and overall engagement with our services. The CRM will furthermore be responsible for managing and tracking inbound leads and prospects, maintaining high retention, and supporting the Business Development team with scheduling meetings.

Key Responsibilities:

• Client Relationship Management: Serve as the dedicated liaison for a portfolio of clients and inbound leads across both Telegram and/or Email.
• Strategic Engagement: Develop and execute customised engagement strategies to retain lead interest.
• Call Scheduling:
• Monitor Telegram chats to ensure communications are kept alive and support the Business Development team with organising and scheduling meetings with clients and prospects.
• Tracking & Reporting: Maintain comprehensive records of client interactions and report on relationship status using CRM tracking and reporting tools.

Key Traits and Qualities:

• Client-Centric Mindset: Demonstrates a deep commitment to understanding and serving client needs with a proactive and solution-oriented approach.
• Excellent verbal and written communication skills.
• Highly organized: able to consolidate, track, and aggregate tasks and conversations
• Demonstrated ability to manage multiple accounts and priorities in a fast-paced, high-performance environment.
• Resilience and Adaptability: Thrives in a dynamic business environment, readily adapts to change, and maintains composure under pressure.
• Collaboration-Oriented: Works effectively across departments, fostering a culture of shared success and mutual support.

Nice To Haves:

• Previous experience in crypto
• Visual/Graphic Design expertise and proficiency in design tools

To apply, please submit your resume and a cover letter outlining your experience and alignment with this role.