Senior Business Analyst | London, UK

Talent Solutions TAPFIN; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to join their innovative Client Lifecycle Management team. This role offers the opportunity to lead high-impact change initiatives, drive process improvements, and enhance data capabilities that support strategic decision-making. Ideal candidates will possess strong stakeholder management skills and a deep understanding of business analysis and change management. Join a forward-thinking organization that values your expertise and offers a collaborative environment where your contributions can make a real difference in reshaping the future of banking.

Qualifications

• Extensive experience as a Business Analyst in banking or financial services.
• Hands-on experience leading large-scale process optimization projects.

Responsibilities

• Lead and manage complex change initiatives within Client Lifecycle Management.
• Drive process optimization and enhance client experience through strategic improvements.

Skills

Business Analysis

Change Management

Process Improvement

Stakeholder Management

Data Analytics

Excel

Power BI

Tableau

Problem-Solving

Communication Skills

Education

Bachelor's degree in Business, Finance, or related field

Professional certifications in Business Analysis (e.g., CBAP)

Tools

Excel

Power BI

Tableau

Job description

Senior Business Analyst
London / Hybrid
Contract until end of 2025
Competitive rate

If you’re looking for a career that will help you stand out, join HSBC Innovation Bank, and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC Innovation Bank offers opportunities, support, and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of Senior Business Analyst.

Who are HSBC Innovation Banking?

We’re the power behind the UK’s forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors, and those working towards IPO. Whether it’s comprehensive banking, managing cash flow, plans for buyouts, or Global Funds Banking, we power ideas at every stage of their journey. From the first-time founders to the funds that back them and everything in between. Here’s to never standing still. We're proud to accelerate growth for tech and life science businesses, create meaningful connections, and open a world of global opportunity for entrepreneurs and investors alike.

The Role:

We are seeking an experienced and strategic Business Analyst to join our Client Lifecycle Management (CLM) team. This role requires a proactive professional with a deep understanding of business analysis, change management, and process optimization. The ideal candidate will lead high-impact change initiatives, drive process improvements, and enhance data capabilities to support business decision-making.

The position involves stakeholder management at a senior level, liaising with cross-functional teams, and ensuring seamless collaboration with business, IT, and change teams. The successful candidate will play a key role in influencing strategic decisions, providing insights, and ensuring timely delivery of initiatives that enhance operational efficiency within the CLM team.

Role Responsibilities:

1. Strategic Change & Process Improvement
2. Lead and manage multiple complex change initiatives within CLM, ensuring alignment with business objectives.
3. Drive process optimization by identifying, recommending, and implementing improvements to enhance efficiency, compliance, and client experience.
4. Develop business cases and impact assessments to prioritize change initiatives based on value, risk, and regulatory impact.
5. Collaborate with stakeholders across business, IT, and risk functions to ensure seamless delivery of transformation programs.
6. Track and report progress on key change initiatives, proactively managing risks and dependencies.
7. Stakeholder Engagement & Leadership
8. Act as a key liaison between senior business leaders, IT, and change teams, ensuring clear communication and alignment.
9. Lead high-level workshops and meetings, driving discussions on priorities, timelines, and strategic objectives.
10. Build and maintain strong relationships with internal and external stakeholders to influence decision-making and drive initiatives forward.
11. Provide leadership and mentor junior business analysts within the team.
12. Data & Management Information (MI) Capabilities
13. Oversee the development and enhancement of data and MI capabilities to support business intelligence and strategic planning.
14. Leverage data analytics to identify trends, inefficiencies, and opportunities for process improvement.
15. Deliver clear, data-driven reports and dashboards using tools such as Excel, Power BI, or Tableau for senior management.

Key Skills & Competencies:

• Proven experience in business analysis, process improvement, and change management within CLM or a similar domain.
• Strong stakeholder management skills, with the ability to influence, negotiate, and build relationships at senior levels.
• Advanced analytical and problem-solving skills, with a keen eye for detail and data accuracy.
• Proficiency in Excel (pivot tables, formulas, data visualization), PowerPoint (for executive presentations), and data visualization tools (e.g., Power BI, Tableau).
• Excellent written and verbal communication skills, with the ability to present complex ideas clearly and concisely to diverse audiences.
• Ability to work in a fast-paced, dynamic environment, managing multiple projects simultaneously.

Experience & Qualifications:

• Extensive experience as a Business Analyst, ideally within banking, financial services, or a related domain.
• Hands-on experience leading large-scale process optimization or transformation projects.
• Experience presenting insights and recommendations to senior leadership and executive teams.
• Strong understanding of regulatory and compliance requirements within CLM and financial services.

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. If you have not been contacted within 7 days, we will not be progressing with your application. Thank you for your understanding.