Senior Business Analyst - CIO Change Leader

hastingsdirect; Bexhill-on-Sea; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

Hastings Direct is seeking a Senior Business Analyst to shape change across CIO. You will collaborate with business and technology teams to understand problems, define clear requirements and help ensure solutions deliver the right outcomes for customers and colleagues.

This role is hybrid and UK-based, requiring weekly office attendance at Bexhill-on-Sea or Leicester and quarterly departmental events. You will lead analysis across large-scale initiatives and mentor junior BAs.

Qualifications

• Proven experience leading analysis across complex change initiatives.
• Experience eliciting, analysing and documenting requirements, process maps and user stories.
• Excellent communication and senior stakeholder management skills.
• Experience working in Agile environments such as SAFe; understanding of waterfall delivery.

Responsibilities

• Lead detailed business analysis across large-scale projects or multiple medium-sized initiatives, taking ownership of analysis from initiation through to business readiness and delivery, ensuring business needs are fully understood and translated into meaningful outcomes.
• Evaluate end-to-end business processes and systems, using customer and user needs to define clear requirements, process maps, user stories and supporting artefacts, identifying gaps and alternative solutions where appropriate.
• Translate complex business requirements into clear, concise and unambiguous specifications, working closely with Solution Architects and delivery teams to identify and document sustainable solutions.
• Facilitate workshops and stakeholder engagement sessions to gather requirements, explore options, challenge assumptions and achieve agreed outcomes across business and technical teams.
• Manage analysis deliverables, scope, dependencies and risks, ensuring change is delivered within agreed time, cost and quality expectations, while supporting backlog readiness for PI planning events through clear priorities and well-prepared documentation.
• Review and refine defects, backlog items, user stories and other analysis artefacts to ensure they are relevant, clearly defined and ready for delivery teams to progress, while maintaining consistent quality standards through peer reviews.
• Provide line management, coaching and mentoring to Business Analysts and Junior Business Analysts, delivering constructive feedback, developing capability and helping drive continuous improvement and best practice across the BA community.

Skills

Business Analysis

Stakeholder Management

Analytical Thinking

Communication

Agile / SAFe

Job description

Hastings Direct is seeking a Senior Business Analyst to shape change across CIO. You will collaborate with business and technology teams to understand problems, define clear requirements and help ensure solutions deliver the right outcomes for customers and colleagues.

This role is hybrid and UK-based, requiring weekly office attendance at Bexhill-on-Sea or Leicester and quarterly departmental events. You will lead analysis across large-scale initiatives and mentor junior BAs.