Senior Business Analyst

Scrumconnect Consulting; Swansea; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

Scrumconnect Consulting in Swansea is seeking a Senior Business Analyst to investigate business problems, define user and business needs, and shape solutions for UK government clients. You will work in a multidisciplinary agile team translating policy intent into prioritized requirements.

This hands-on analytical role operates within governed environments where clarity, rigour and stakeholder confidence are critical to service success.

Qualifications

• Strong experience eliciting and analysing user and business needs.
• Confident with context, problem and option analysis.
• Business modelling and process improvement experience.
• Strong stakeholder relationship management - across policy, operations and product.
• Comfortable communicating between technical and non-technical audiences.
• Agile and Lean practices in production environments.
• Experience delivering digital services within UK central government or the wider public sector.
• Experience translating policy intent into product requirements.
• Process-mapping at scale (BPMN, journey mapping).
• Experience with regulated, security-conscious or high-assurance environments.

Responsibilities

• Lead large or complex business analysis projects with a good understanding of strategic arenas
• Lead the framing of complex problems and policy-to-product translation
• Take functional or people management responsibilities, or a combination of both
• Mentor more junior BAs and develop best practice within the team
• Own the main stakeholder relationships for the service or product area
• Manage business analysis community-of-practice activities within a business area

Skills

Stakeholder management

Agile & Lean

Business analysis

Policy to product

Requirements translation

Process mapping

BPMN

Digital government

User needs analysis

Regulated environments

Education

BCS BA certification

Job description

Join our team and deliver real innovation that improves people's lives. Location: Swansea Duration: Permanent Clearance: BPSS (Baseline Personnel Security Standard)

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.

We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

Overview

We are looking for a Senior Business Analyst to investigate business problems, define user and business needs and help our team shape the right solution to help UK government clients solve problems and deliver value for citizens and the public sector. You will work as part of a multidisciplinary agile team, translating policy intent and operational reality into clear, prioritised requirements.

This is a hands-on analytical role operating within structured and governed environments where clarity, rigour and stakeholder confidence are critical to service success.

Key responsibilities

• Lead large or complex business analysis projects with a good understanding of strategic arenas
• Lead the framing of complex problems and policy-to-product translation
• Take functional or people management responsibilities, or a combination of both
• Mentor more junior BAs and develop best practice within the team
• Own the main stakeholder relationships for the service or product area
• Manage business analysis community-of-practice activities within a business area

Required skills & experience

• Strong experience eliciting and analysing user and business needs
• Confident with context, problem and option analysis
• Business modelling and process improvement experience
• Strong stakeholder relationship management - across policy, operations and product
• Comfortable communicating between technical and non-technical audiences
• Agile and Lean practices in production environments
• Experience delivering digital services within UK central government or the wider public sector
• BCS Business Analysis certification (or equivalent)
• Experience translating policy intent into product requirements
• Process-mapping at scale (BPMN, journey mapping)
• Experience with regulated, security-conscious or high-assurance environments

Location and working pattern

Hybrid working, with on-site presence typically 3 days per week.

How we work

It is our mission to make digital easy - through intelligent systems that predict needs, automate complexity and drive measurable value for the citizens and organisations we serve.

Our values:

We are stronger as a team than as individuals. We tackle problems and celebrate wins together.

Create Value Early

We find the quickest route from idea to product because customers rely on us to do what's best.

Integrity

Teamwork requires trust. We can always be relied upon to uphold the highest standards.

Commitment

No matter what, no matter how, we will always give our 100% to keeping our promises and achieving our goals.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported.

We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.

As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.