Senior Business Analyst

Rullion; Liverpool; Hybrid; GBP 80,000 - 105,000; Full time

Job summary

Rullion is seeking Senior Business Analysts to support the Bus Franchising Programme across Northern England. This initial 9-month engagement is hybrid, with on-site attendance once or twice per month.

You will gather and document requirements, map processes, design future-state operating models and ensure business needs translate into effective solutions for fares, network, customer experience and data reporting. Public sector or transport experience is highly desirable.

Qualifications

• Proven experience delivering business analysis across complex technology or transformation programmes.
• Strong requirements management and process design skills.
• Experience with stakeholder engagement; public sector or transport experience desirable.

Responsibilities

• Gather and document requirements across workstreams.
• Map and design future-state processes and operating models.
• Facilitate stakeholder workshops and procurement support.
• Engage suppliers and support user acceptance testing (UAT).
• Ensure operational readiness for go-live.

Skills

Requirements gathering

Process modeling

Stakeholder engagement

UAT coordination

Procurement support

Job description

Senior Business Analysts – Bus Franchising Programme

Initial 9 Month Engagement

Northern England - Hybrid once or twice per month

Up to £500 per day Outside IR35

We are seeking multiple experienced Senior Business Analysts to support a major Bus Franchising and Transport Transformation Programme.

You will work across multiple business and technology workstreams, gathering and documenting requirements, designing future-state processes, defining operating models and ensuring business needs are translated into effective solutions.

Key project areas include:

• Fares, Ticketing & Retail: Smart ticketing, payments, concessionary travel and revenue management.
• Network Management & Operations: Network planning, timetabling, operational control and incident management.
• Customer Experience: Contact centres, passenger information, complaints and customer services.
• Safety, Compliance & Operator Management: Contract management, operator performance, compliance and assurance.
• Data & Reporting: Business intelligence, KPIs, dashboards and data governance.
• Corporate Services: Finance, commercial processes, asset management and workforce management.

Responsibilities include requirements gathering, process mapping, stakeholder workshops, procurement support, supplier engagement, user acceptance testing and operational readiness.

Candidates must have proven experience delivering business analysis across complex technology or transformation programmes, with strong requirements management, process design and stakeholder engagement skills. Public sector or transport experience is highly desirable.