Senior Business Analyst

Department for Transport (DfT), United Kingdom; Leeds; Hybrid; GBP 38,000 - 51,000; Full time

Benefits offered by this job

Civil Service Pension 28.97%

25 days annual leave

Bank holidays & Privilege Day

Staff discount portal

Professional qualifications support

Career development opportunities

Diverse and inclusive workforce

Employee Assistance Programme

Job summary

The Department for Transport (DfT) in the United Kingdom is seeking a Senior Business Analyst. You will translate complex business challenges into user-centred digital solutions, lead investigations, and shape improvements across teams within the Create Service Line.

You will build stakeholder relationships and mentor colleagues while contributing to professional development and best practices. Hybrid working is available; the role offers a comprehensive civil service benefits package including

Qualifications

• Experience as a Senior Business Analyst with strong stakeholder management.
• Ability to coordinate requirements across teams and prioritise delivery.
• Experience delivering technology-based projects from initiation to completion.
• Strong written and verbal communication skills with attention to detail.
• Ability to mentor or coach colleagues where applicable.
• Familiarity with public sector or civil service environments is a plus.

Responsibilities

• Having functional or people management responsibilities, or a combination of both
• Mentoring others
• Owning stakeholder relationships
• Managing community of practice activities within a business area
• Analysing and understanding a business problem or opportunity
• Undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology

Skills

Senior Business Analyst

Stakeholder management

Requirements coordination

Technology project delivery

Communication skills

Education

BCS Diploma

Job description

Location: Birmingham, Hastings, Leeds, Swansea (This role is suitable for hybrid working)

Salary: £44,241 - A Civil Service Pension with an employer contribution of 28.97%

As a Senior Business Analyst, you'll play a key role in understanding complex business challenges and translating them into user-centred digital solutions that deliver real value.

Working within the Create Service Line, you'll collaborate with stakeholders, users and multidisciplinary teams to identify needs, analyse processes, and shape improvements that support organisational and policy objectives. You'll lead investigations into business opportunities, define requirements, assess options, and ensure solutions meet both user needs and strategic goals.

You'll build strong relationships across the department, influence decision-making with evidence-based insights, and help drive continuous improvement. The role also offers opportunities to mentor colleagues, champion business analysis best practice, and contribute to the development of the wider profession.

Top Responsibilities

• Having functional or people management responsibilities, or a combination of both
• Mentoring others
• Owning stakeholder relationships
• Managing community of practice activities within a business area
• Analysing and understanding a business problem or opportunity
• Undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

• You will be an experienced Senior Business Analyst holding the BCS diploma, or be willing to work towards it.
• Good organisational and communication skills with an attention to detail.
• Identifying, investigating and analysing of complex business problems.
• Identifying and comparing the best processes or delivery methods to use, including measuring.
• Co-ordinating of requirements, management, prioritisation and considerations.
• Experience of delivery of technology based projects.

This vacancy closes at 23:55 on Sunday 20th September 2026