Senior Business Analyst

Elevation Recruitment Group; Leeds; On-site; GBP 70,000 - 95,000; Full time

Job summary

Elevation Recruitment Group is partnering with a large professional services organisation in Leeds undergoing a major marketing transformation. This is a genuinely meaty BA role within the CIO's change function, responsible for leading analysis across CRM, MarTech, digital platforms and customer acquisition.

You'll work directly with senior stakeholders, including board-level, to shape future journeys and set direction across multiple projects over the next two to three years.

Qualifications

• Experience leading multi-project marketing transformations.
• Experience with CRM or MarTech environments.
• Confidence engaging and challenging senior and board-level stakeholders.
• Track record of leading analysis across large business or technology change programmes.

Responsibilities

• Leading discovery, analysis and requirements work across a large-scale marketing transformation.
• Shaping future-state customer journeys, processes and digital experiences.
• Providing strategic challenge to senior stakeholders on priorities and solution options.
• Facilitating workshops and building consensus across multiple stakeholder groups.
• Leading and coaching BAs within the programme.

Job description

Elevation Recruitment Group is working with a large, well-established professional services organisation, who are in the middle of a major overhaul of how it attracts, converts and supports clients - and they need someone who's led at scale before to help shape it.

This is a genuinely meaty transformation role, not a "keep the lights on" BA seat.

You'll sit within the CIO's change function, leading business analysis across a complex Marketing & Digital programme that touches CRM, MarTech, digital platforms and customer acquisition. The business has around 30 different tools in play at fairly early maturity, so there's real scope to bring structure and direction rather than just tuning what's already there. You'll work directly with senior stakeholders, including board-level, so this suits someone who's comfortable holding their own in a room as much as they are in the detail.

What you'll be doing

• Leading discovery, analysis and requirements work across a large-scale marketing transformation
• Shaping future-state customer journeys, processes and digital experiences
• Providing strategic challenge to senior stakeholders on priorities and solution options
• Facilitating workshops and building consensus across multiple stakeholder groups
• Leading and coaching BAs within the programme

What you'll bring

• Strong evidence of scale and complexity - multi-project delivery against significant budgets, not single smaller-scale pieces of work
• Experience in marketing transformation, CRM or MarTech environments
• Confidence engaging and challenging senior and board-level stakeholders
• A track record of leading analysis across large business or technology change programmes

The role comes with a genuinely people-focused line manager who's actively building a team for the long term, and this programme has real runway - think two to three years of transformation with scope well beyond the initial contract term.