Lead Business Analyst (BA) - Contract role

Project Blackbook; Greater London; Hybrid; Confidential; Full time

Job summary

Project Blackbook in London is seeking a Lead Business Analyst to guide a portfolio of CRM transformation initiatives for a major insurance client. This hybrid role leverages senior consultant experience to lead across multiple workstreams with minimal oversight.

You will own stakeholder engagement, drive roadmaps and business cases, and realise benefits through autonomous delivery with a focus on strategic impact.

Qualifications

• Independent consultant with ability to lead across multiple CRM initiatives.
• Strong leadership and delivery management experience at Lead BA / Senior Consultant level.
• Insurance domain experience or CRM transformation exposure is advantageous.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead BA activity across multiple CRM transformation initiatives and coordinate the wider BA team.
• Own stakeholder engagement, roadmap development, business cases and benefits realisation.
• Drive delivery across strategic and operational workstreams with a high degree of autonomy.

Skills

Leadership

Delivery management

CRM transformation

Stakeholder management

CRM (Dynamics)

Tools

Dynamics CRM

Job description

Role: Lead Business Analyst (BA) - Contract role

Consulting Seniority: Senior Consultant

Day rate: £400-£475 outside IR35

Project duration: 3 months with likely extension

Location: Hybrid in London

We’re supporting a consultancy delivering a strategic CRM transformation for a major insurance client. They’re looking for a Lead BA / Senior Consultant-level individual to operate across a portfolio of CRM initiatives, providing leadership across multiple workstreams, coordinating an emerging BA capability and driving delivery with minimal oversight.

Tasks

• Lead BA activity across multiple CRM transformation initiatives and coordinate the wider BA team
• Own stakeholder engagement, roadmap development, business cases and benefits realisation
• Drive delivery across strategic and operational workstreams with a high degree of autonomy

Requirements

• An independent consultant
• Strong leadership and delivery management experience at Lead BA / Senior Consultant level
• Insurance experience, ideally combined with CRM transformation exposure; Dynamics experience is advantageous
• Excellent stakeholder management and communication