Senior Business Analyst

Pharmacy2U Ltd; Leeds; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading online pharmacy is seeking a Senior Business Analyst to enhance patient care and optimize workflows. The role involves leading analysis, mentoring junior analysts, and contributing to digital healthcare initiatives. Join a team committed to innovation and excellence in patient-centric services.

Benefits

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

25 days annual leave increasing with service

Annual leave buy and sell scheme

Qualifications

• Extensive business analysis experience, including in a senior role.
• Experience managing or leading a team of business analysts.
• Expertise in Agile methodologies and multidisciplinary teams.

Responsibilities

• Lead workshops and stakeholder meetings to document requirements.
• Work within Agile frameworks, contributing to sprint planning.
• Analyze and optimize existing processes for efficiency.

Skills

Business Analysis

Stakeholder Management

Agile Methodologies

Data Analysis

Education

Degree in Business or related field

Tools

JIRA

Confluence

SQL

Power BI

Excel

Job description

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Employment type: Full time

Working hours: 37.5 hours per week, Mon-Fri, 9am to 5:30pm

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to developing a positive, open, and honest working environment for all.

Role: Senior Business Analyst

Location: Leeds, (LS15)/hybrid

Salary: DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: 37.5 hours per week, Mon-Fri, 9am to 5:30pm

The Senior Business Analyst plays a key role in the successful delivery of change and continuous improvement at P2U. The role involves leading analysis of complex processes, describing impacts of changes, identifying inefficiencies, and opportunities for innovation to enhance user experience, patient care, optimize workflows, and improve system interoperability. The Senior Business Analyst also leads and coaches a team of junior analysts, manages stakeholder expectations, and contributes to digital healthcare initiatives that improve patient experience, data accuracy, and operational efficiency.

What’s in it for you?

• Occupational sick pay
• Enhanced maternity and paternity pay
• Contributory pension
• Discounted insurance (Aviva)
• Employee discount site
• Discounted gyms (via blue light card and benefits schemes)
• Employee assistance programme
• In-house mental health support
• Free onsite parking
• Health and wellbeing initiatives
• Social events throughout the year
• Cycle to work scheme
• Green car scheme (subject to minimum earnings)
• Registration fees paid (GPhC, NMC, CIPD etc)
• Long service bonus
• Refer a friend bonus
• Blue light card
• Hybrid working
• Commitment to CPD/training
• 25 days annual leave increasing with service
• Annual leave buy and sell scheme
• Discounts & exclusive offers at The Springs, Leeds
• 25% discount on health & beauty purchases
• 25% discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

Requirements Gathering & Analysis

• Lead workshops and stakeholder meetings to expose, document, and prioritise business and technical requirements.
• Support Product owners and others to translate complex business needs into clear functional and non-functional requirements for IT teams.

Change Delivery Support

• Work within Agile frameworks, contributing to sprint planning, backlog refinement, and user story creation.
• Support project managers in tracking progress, identifying risks, and ensuring timely delivery.
• Advocate and support use of P2U frameworks and change management principles and processes.
• Identify, assess, and mitigate potential risks related to business operations or projects.

Data & Insights Interpretation

• Leverage data to provide insights that drive decision-making and service improvements.
• Research and analyze the impact of strategic changes.
• Collaborate with Management Information and Data teams to support trend identification, benefit tracking, and predictive analytics initiatives.

Process & System Improvement

• Analyze and optimize existing processes, identifying areas for efficiency, automation, and digitization.
• Design and document business workflows, user journeys, and system interactions.

Stakeholder Engagement & Communication

• Act as a bridge between business teams, clinicians, IT departments, and external vendors.
• Manage expectations and ensure stakeholder needs are met while balancing technical feasibility.

Mentoring & Best Practices

• Guide and mentor junior business analysts, promoting best practices in business analysis.
• Champion the use of analytical frameworks and user-centered design in digital solutions.

Who are we looking for?

• Extensive business analysis experience, including in a senior role.
• Experience managing or leading a team of business analysts.
• Experience in digital/e-commerce sector is essential.
• Experience in Healthcare sector is desirable.
• Expertise in Agile methodologies (Scrum, Kanban) and multidisciplinary teams.
• Strong stakeholder management and communication skills.
• Experience in process modeling, data analysis, and requirements engineering.
• Proficiency in business & data analysis tools (JIRA, Confluence, Visio, BPMN, SQL, Power BI, Excel).
• Ability to identify issues, evaluate options, and develop effective solutions considering long-term impacts and business needs.

What happens next?

Please click apply. If we think you are a good match, we will contact you to arrange an interview.

Applicants must prove they have the right to live in the UK. All successful applicants will undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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