Senior Business Analyst

Continuous Improvement Projects Ltd; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

Continuous Improvement Projects Ltd in the United Kingdom seeks a hands-on Senior Business Analyst to drive process improvement for a CAFM implementation using Maximo in defence mobilisations.

You will lead discovery, map current and future-state processes, align requirements with system capability, and support go-live with training and adoption activities. The role is client-facing and delivery-focused, with travel to client sites across the UK.

Qualifications

• Strong experience as a Business Analyst delivering process improvement and technology-enabled change.
• Experience in defence environments and supporting contract mobilisations.
• Practical CAFM systems experience and understanding of FM operations.
• Awareness of Maximo; direct implementation experience is advantageous.
• Strong process mapping using BPMN or equivalent structured approach.
• Translate operational needs into clear business requirements and IT deliverables.
• Lean or Lean Six Sigma principles and practical application.
• Facilitate workshops and collaborate with stakeholders and technical teams.
• Excellent documentation, analytical and problem-solving skills.
• Experience supporting testing, readiness and adoption of new ways of working.
• Proactive, hands-on approach; manage competing priorities independently.
• Travel flexibility to client locations across the UK, including London and Midlands.

Responsibilities

• Lead discovery sessions, stakeholder interviews and workshops to capture requirements.
• Map current-state and future-state processes, identify gaps and improvements.
• Develop workflows for FM activities: work orders, maintenance, service requests, asset data.
• Document and validate requirements aligned to contractual obligations and scope.
• Work with Maximo specialists to align processes with system capability.
• Apply Lean principles to simplify processes and reduce duplication.
• Define process ownership, hand-offs and escalation routes.
• Identify dependencies, risks and implementation readiness issues.
• Support user acceptance testing with operational scenarios and issue resolution.
• Create process documentation and training guidance for adoption.
• Support go-live prep, handover and post-implementation refinements.
• Communicate progress and recommendations clearly to stakeholders.

Skills

Business Analysis

Stakeholder management

Process improvement

BPMN

Lean Six Sigma

Requirements gathering

Workshop facilitation

Documentation

Problem solving

Collaboration

Travel flexibility

Tools

Maximo

Job description

Applicants must hold current Security Check (SC) clearance

CI Projects is a boutique business consultancy committed to helping businesses continuously improve by enabling the true convergence of people, processes and technology. We work closely with clients to define the issue, the destination and how to get there – then provide the tools and confidence so they can keep improving long after we’ve gone.

We’re looking for a hands-on Senior Business Analyst to support business process development for a CAFM implementation using Maximo across defence contract mobilisations. If you enjoy understanding operational challenges, improving processes and helping teams adopt technology effectively, this role offers an opportunity to make a practical impact.

Role overview

This is a delivery-focused, client-facing role supporting the alignment of operational processes, business requirements and CAFM system capability within a defence Facilities Management environment.

You will work closely with mobilisation leads, operational teams and technology specialists to understand service requirements, map current ways of working and develop future-state processes that support successful implementation. You will translate operational needs into clear requirements and practical workflows, helping ensure Maximo supports consistent, effective service delivery.

The role combines business analysis, process improvement and implementation support. Experience in defence, contract mobilisation and CAFM systems is important, alongside awareness of Maximo and the ability to connect operational requirements with technical delivery.

What you’ll be doing

• Lead discovery sessions, stakeholder interviews and workshops to understand operational requirements and mobilisation priorities.
• Map current-state and future-state business processes, identifying gaps, inefficiencies and opportunities for improvement.
• Develop practical workflows supporting FM activities such as work order management, planned and reactive maintenance, service requests and asset information.
• Capture, document and validate business requirements aligned to operational needs, contractual obligations and project scope.
• Work with Maximo specialists and implementation partners to align process designs with system capability.
• Apply Lean and continuous improvement principles to simplify processes, reduce duplication and strengthen operational performance.
• Define process ownership, responsibilities, hand-offs and escalation routes across operational and technical teams.
• Identify and manage process dependencies, risks and issues affecting mobilisation and implementation readiness.
• Support user acceptance testing through operational scenarios, requirements validation and resolution of process-related issues.
• Develop process documentation, operating procedures and guidance to support training and adoption.
• Support go-live preparation, operational handover and refinement of processes following implementation.
• Communicate progress, findings and recommendations clearly to stakeholders throughout delivery.

What we’re looking for

• Strong experience as a Business Analyst or Senior Business Analyst delivering process improvement and technology-enabled change.
• Experience working within defence environments and supporting contract mobilisations.
• Practical experience with CAFM systems and an understanding of how they support Facilities Management operations.
• Awareness of Maximo, with direct implementation experience advantageous.
• Strong process mapping skills using BPMN or an equivalent structured approach.
• Experience translating operational needs into clear business requirements and IT process deliverables.
• A sound understanding of Lean or Lean Six Sigma principles and their practical application.
• Confidence facilitating workshops and working collaboratively with operational stakeholders, subject matter experts and technical teams.
• Strong documentation, analytical and problem-solving skills.
• Experience supporting testing, implementation readiness and adoption of new ways of working.
• A proactive, hands-on approach, with the ability to manage competing priorities and work independently.
• Flexibility to travel to client locations across the UK, including London and the Midlands.

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