Senior Business Analyst

Severn Trent Plc; Coventry; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual bonus up to £2,250

Generous pension scheme

Hybrid working

28 days holiday + bank holidays

Volunteer days

Job summary

Severn Trent Plc in Coventry seeks a Senior Business Analyst to lead analysis across complex change programmes. You will work with architects, engineers, product owners and delivery leads to shape end-to-end solutions and define delivery artefacts.

The role operates across strategic and delivery levels within the Technology function, with mentoring responsibilities and a 37-hour week. Hybrid working from the Severn Trent Centre Head Office is supported.

Qualifications

• Significant experience as a Senior Business Analyst within a technology-led environment.
• Proven track record on complex systems, integrations, or large transformation programmes.
• Strong experience in Agile or hybrid delivery environments at scale.
• Confidence engaging senior business and technology stakeholders, influencing without authority.
• Ability to move between strategic thinking and detailed delivery.
• Pragmatic, outcomes-focused mindset with a passion for improving how technology enables the business.
• Experience utilising AI tools and emerging technologies to develop BA practice, including governance and data protection.

Responsibilities

• Leading business analysis activities across complex, multi-workstream technology programmes.
• Working with architects, engineers, product owners, and delivery leads to shape end-to-end solutions.
• Owning the analysis approach for projects, setting standards across the BA community.
• Facilitating high-impact workshops with senior stakeholders to define problems and outcomes.
• Translating strategic objectives and regulatory needs into clear delivery artefacts.
• Defining current- and future-state processes, systems, and data flows.
• Supporting prioritisation and decision-making to optimise value.
• Mentoring and coaching Business Analysts for development and capability uplift.

Skills

Senior BA experience

Systems integration

Agile delivery

Stakeholder engagement

Strategic delivery

Outcomes focus

AI in BA

Job description

LET’S TELL YOU MORE

At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

At Severn Trent, we’re driving one of the most ambitious transformation programmes in our history as we focus on resilience, customer outcomes, environmental performance, and long‑term value.

We’relooking fora SeniorBusiness Analyst to play a leading role in shaping the technology platforms that support essential services for millions of customers every day.

This is a senior,hands‑onrole embedded within our Technology function, working across complex change programmes that span enterprise systems, operational technology, data platforms, andcustomer‑facingdigital solutions.You’lloperateat both strategic and delivery levels,helping define direction, influencing decisions, and ensuring that technology investments deliverreal businessand customer value.

Ifyou’rea Senior BA who enjoys tackling complexity, mentoring others, and working on change that genuinely matters, this is an opportunity to make a lasting impact.

What you’ll be doing

• Leading business analysis activities across complex,multi‑workstreamtechnology programmes
• Working closely with architects, engineers, product owners, and delivery leads to shapeend‑to‑endsolutions
• Owning the analysis approach for projects, setting standards and best practice across the BA community
• Facilitatinghigh‑impactworkshops with senior stakeholders to define problems, outcomes, and options
• Translating strategicobjectives, regulatory requirements, and operational needs into clear delivery artefacts
• Defining and communicatingcurrent‑stateandfuture‑stateprocesses, systems, and data flows
• Supporting prioritisation anddecision‑making, ensuringtrade‑offsare understood and value is optimised
• Mentoring and coaching Business Analysts, supporting their development and capability uplift

You’llbe based at ourSevern Trent Centre Head OfficeinCoventry.You’llwork within ourdedicated team and then assigned projects.With thisbeing such a critical role,we’relooking for someone who canjoin us37 hours a week.

HOW WE WORK

You’lljoin a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities.That’swhy, we value in-person moments to keep our culture alive but also understand the flexibility working from homecan bring. So,you'llusually find us in the office, but working from home is supported, when you need it.

WHAT WE’RE LOOKING FOR

We’ll be looking for you to be able to demonstrate: -

• Significant experienceas a Senior Business Analyst within atechnology‑ledenvironment
• Proventrack recordof working on complex systems, integrations, or large transformation programmes
• Strong experience working in Agile or hybrid delivery environments at scale
• Confidence engaging senior business and technology stakeholders, influencing without authority
• Ability to move comfortably between strategic thinking and detailed delivery
• A pragmatic,outcomes‑focusedmindset with a passion for improving how technology enables the business
• Experience utilising AI tools and emerging technologies to develop Business Analysis practice, including improving requirements discovery, stakeholder analysis, process mapping, insight generation, documentation quality, and delivery efficiency while applyingappropriate governance, data protection, and critical thinking.

Alongside this, it would be desirable if you had experience in utilities, infrastructure, or regulated industries. Exposure to data, digital platforms, enterprise systems, or operational technology would be great, as would an understanding of compliance‑or resilience‑driven change. A familiarity with process improvement and business transformation initiatives will hold you in good stead.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It'snot just a job;it's a career. We offer benefits that rewardgreat workand award-winning training to help you reach your potential. Plus,you'llcontribute to the environment and communitytoo. Here are some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250, which is subject to eligibility)
• Family-friendly policies (includinga year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trentplc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year