Senior Business Analyst

Reed Talent Solutions; Bedford; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Pension scheme – employer matched 2 to

Interest-free loan for season tickets

Cycle to work Scheme

Subsidised eye tests & flu jabs

Give as you earn scheme

Employee assistance programme (EAP)

Enhanced family and sick pay

Paid volunteering (2 days a year)

Recognition Scheme

Discounts portal to retailers

Job summary

The Money and Pensions Service (MaPS) in Bedford is seeking a Senior Business Analyst to shape requirements for a broad ecosystem of digital self-serve tools. You will collaborate with Product Managers, Delivery Managers, and subject matter experts to ensure CRM and CCaaS solutions meet user, policy and business needs.

You will write user stories in BDD/Gherkin, maintain traceability across the delivery lifecycle, and contribute to the BA Community of Practice while building strong stakeholder

Qualifications

• Lead requirements elicitation, analysis and assurance across the lifecycle.
• Identify improvements, assess feasibility and define success metrics.
• Create and maintain user stories in BDD/Gherkin syntax.
• Understand business constraints and policy impact on requirements.
• Experience working in the public sector and with CRM/CCAAS.

Responsibilities

• Lead requirements elicitation and analysis in end-to-end delivery.
• Ensure new products meet business, user and industry requirements and align with strategic goals.
• Synthesize and communicate business problems and opportunities clearly to stakeholders.
• Proactively identify areas for improvement and define success metrics.
• Support decision-making on prioritisation and MVP through analysis insights.
• Understand policy constraints and their impact on requirements and feasibility.
• Create, refine, and prioritise user stories written in BDD/Gherkin syntax.

Skills

Requirements elicitation

Requirements analysis

Business process improvement

Change & adoption analysis

Context & option analysis

Business needs & requirements

Digital & data systems analysis

Stakeholder relationship management

User experience insight analysis

Public sector experience

CRM & CCaaS systems

BDD/Gherkin user stories

Education

BCS Diploma or IIBA certificate in Business Analysis

Tools

CRM systems

CCAAS systems

Job description

Sat in the Digital Product Team, this role contributes to the delivery of a broad ecosystem of digital self-serve tools and services that allows MaPS, and its service delivery partners, and stakeholders, to provide services that meet both their statutory objectives and helps deliver against the longer-term strategic goals and agendas for change. This includes supporting the implementation, integration and continuous improvement of CRM and CCaaS solutions to enable improved customer insight, engagement, and service delivery.

You will work closely with Product Managers and Delivery Managers, technical and subject matter experts to ensure we deliver the right solutions to meet our customer, technical and business requirements.

You will be responsible for deliverables including requirements written as user stories for technical delivery; end to end requirements traceability and assurance; process modelling and analysis; options and feasibility assessments; solution documents; business cases and proposals.

You will be responsible for developing and supporting key stakeholder relationships across the organisation and working collaboratively across disciplines. You will actively contribute to best practice development within the BA Community of Practice.

You will be curious, proactive and seek to be a subject matter expert in your programme area.

The role is aligned to the Government Digital and Data Profession Capability Framework:

https://ddat-capability-framework.service.gov.uk/role/business-analyst#senior-business-analyst

The role

At this role level, you will:

• Lead requirements elicitation, analysis and assurance in the end to end business planning and software development lifecycle
• Ensure new products and services meet business, user and industry requirements and are aligned to the organisation’s strategic commitments and organisational goals
• Analyst, synthesise and clearly communicate business problems and opportunities
• Proactively identify areas for improvement, assess feasibility and impact, and define success measures
• Support decision-making related to prioritisation and minimum valuable product by sharing your analysis led insights
• Understand business and policy constraints and their impact of requirements and feasibility
• Create, refine, prioritise and maintain user stories written in BDD / Gherkin syntax to ensure requirements are delivered and can be quality assured end to end.

Skills and Experience Required

• Adapting to delivery methodologies
• Business and user acceptance testing
• Business process improvement
• Change, benefits and adoption analysis
• Context, problem and option analysis
• Defining and managing business needs, user needs and requirements
• Digital and data systems analysis
• Stakeholder relationship management
• User experience insight analysis
• Experience working in the public sector
• Experience working on CRM and CCAAS systems
• BCS Diploma or IIBA certificate in Business Analysis

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Give as you earn scheme
• Employee assistance programme (EAP)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Job Reference: MaPS01354

Close Date: 25/10/2026