Business Support Co-ordinator

Reed Talent Solutions; Bedford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days’ annual leave

Pension (2:1 matched up to 10%)

Season ticket loan

Cycle to work scheme

Subsidised eye tests & flu jabs

Life assurance

EAP & Life

Enhanced family and sick pay

Flexible Working

Job summary

Money and Pensions Service (MaPS) in Bedford is seeking a Business Support Co-ordinator to provide practical support across Guidance Services, coordinating projects, events, communications and action follow-ups to help teams stay organised and deliver services for customers.

You’ll work with a collaborative team to balance priorities, improve processes, and deliver reliable administrative support with hybrid working and a competitive benefits package.

Qualifications

• Experience providing business, administrative or coordination support.
• Strong organisational and time management skills with multiple priorities.
• Good digital skills, including Microsoft 365, and ability to learn new systems.
• Strong written and verbal communication with different audiences.
• Good attention to detail and accuracy in information and records.
• Ability to work well with colleagues across teams.

Responsibilities

• Supporting projects and day-to-day activities: coordinating tasks, gathering information, maintaining records and following up actions.
• Helping colleagues access business support: reviewing requests, clarifying needs, keeping progress updates.
• Supporting communications and engagement: drafting clear communications, surveys, polls, and gathering feedback.
• Coordinating meetings, workshops and events: invitations, materials, logistics, and recording actions.
• Preparing and maintaining information: formatting documents, updating SharePoint and distribution lists.
• Providing operational and administrative support across Guidance Services.
• Identifying practical improvements and helping the team provide reliable support.

Skills

Organisational skills

Time management

Microsoft 365

Written communication

Verbal communication

Attention to detail

Collaborative working

Tools

Microsoft 365

Job description

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Business Support Co-ordinator. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

Guidance Services helps people across the UK access money and pensions guidance. Good business support helps the teams delivering these services stay organised, work well together, and keep important work on track.

As a Business Support Coordinator, you’ll provide practical support across Guidance Services. From coordinating projects and events to preparing communications and following up actions, your work will help colleagues focus on delivering services for our customers.

You’ll join a supportive team, working with colleagues across different service areas to respond to changing priorities and make day-to-day work simpler and more effective.

What You’ll Be Doing

As part of the Business Support team, you’ll work on a wide range of tasks across Guidance Services. Your main responsibilities will include:

• Supporting projects and day-to-day activities: coordinating tasks, gathering information, maintaining records and following up actions and updates.
• Helping colleagues access business support: reviewing incoming requests, clarifying what is needed, and keeping colleagues informed of progress and agreed timescales.
• Supporting communications and engagement: drafting clear communications, creating surveys and polls, and bringing together feedback and responses.
• Coordinating meetings, workshops and events: arranging invitations, preparing materials, supporting logistics and recording agreed actions where needed.
• Preparing and maintaining information: creating and formatting documents, updating SharePoint content and keeping shared records and email distribution lists accurate.
• Providing operational and administrative support: working with managers and teams across Guidance Services to help with agreed tasks and requests.
• Improving ways of working: identifying practical improvements, sharing ideas, and helping the team provide consistent, reliable support.

You’ll work with your manager and teammates to agree priorities, manage deadlines and raise any issues that could affect delivery.

What You’ll Bring

To be successful in this role, you’ll need:

• Experience of providing business, administrative or coordination support.
• Strong organisational and time management skills, with the ability to manage different tasks, priorities and deadlines.
• Good digital skills, including experience using Microsoft 365 applications and the confidence to learn new systems.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with different audiences.
• Good attention to detail, with the ability to produce and maintain accurate information, records and documents.
• The ability to work well with colleagues across different teams and build positive working relationships.

Personal Attributes

• Proactive: able to take ownership of tasks and follow them through.
• Flexible and adaptable: comfortable responding to changing priorities and taking on different types of work.
• Collaborative: enjoys working with others and contributing to a supportive team.
• Practical and solutions-focused: willing to identify improvements and find simpler, more effective ways of working.
• Reliable and attentive: takes care over the quality and accuracy of their work.
• Positive and approachable: communicates professionally and builds constructive relationships with colleagues at all levels across the organisation.

Business Support Co-ordinator

£29,000 per annum

Bedford

Permanent

Hybrid Working

Our Recruitment Process

We keep things simple, fair, and transparent:

Open: 23/10/2026 | Deadline: 09/11/2026

Step 2: Telephone Interview

Between 23/10/2026 – 11/11/2026

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

• Discuss your experience in more detail
• Learn more about the role and our organisation
• Ask any questions you may have

Step 3: Final Stage Interview

Hosted week commencing 16/11/2026

Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:

• A series ofcompetency-based interview questions
• A task to be completed 30 minutes before the interview

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Caring - for colleagues and the communities we support

Connecting - building supportive, positive relationships

Transforming - creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups - and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Pension (2:1 matched contribution up to 10%)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• Flexible Working

We believe work should fit around life. This Bedford

-based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.

MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact [e-mail]. If unresolved, you may then contact the Civil Service Commission.