Senior Bus Operations Manager – KPI-Driven & Safe

First Group; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Staff Travel Pass

Nominee Pass after three months

Cycle to work scheme

Discount platform

Job summary

First Group is seeking an Operations Manager for our Wandsworth Garage to oversee daily bus operations, ensuring safety, efficiency, and compliance with contractual requirements. You will lead multiple teams, manage resources, and drive improvements in service quality and performance.

The role requires senior experience in the bus or transport sector, strong financial acumen, and excellent communication. A CPC qualification is desirable, with a focus on achieving high standards and robust

Qualifications

• Significant senior experience in the bus/transport or logistics sector.
• Strong understanding of performance metrics (KPI/KQI) and contractual requirements.
• Ideally CPC qualified.
• Proven people management with performance and conflict handling.
• Strong financial acumen to manage budgets and analyze KPIs.

Responsibilities

• Oversee daily bus operations to meet customer and contractual expectations.
• Maximise QIC/QSI performance and operated mileage.
• Lead and manage administrative and operational teams with high engagement.
• Coordinate staffing, vehicle availability, and service delivery with other departments.
• Monitor driver quality and promote safety initiatives.
• Manage financial performance and ensure the operation stays within budget.
• Analyse KPIs and drive continuous improvements.
• Oversee payroll accuracy and adherence to policies.
• Maintain robust administrative processes to ensure contract compliance and audits.
• Handle public correspondence, lost property and uniform management.
• Support General Manager during absences and coordinate resource allocation.
• Champion health and safety across garage operations.

Skills

People management

Budget management

KPIs & analytics

Excellent communication

Health & safety procedures

Education

BTEC Higher National Diploma

Diploma of Higher Education

Tools

MS Word

Excel

Job description

First Group is seeking an Operations Manager for our Wandsworth Garage to oversee daily bus operations, ensuring safety, efficiency, and compliance with contractual requirements. You will lead multiple teams, manage resources, and drive improvements in service quality and performance.

The role requires senior experience in the bus or transport sector, strong financial acumen, and excellent communication. A CPC qualification is desirable, with a focus on achieving high standards and robust