Senior Brand & Customer Experience Leader

ADIDAS; Mansfield; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Employee discount

Career growth in global brand

Job summary

ADIDAS Mansfield is looking for a confident Senior Sales Associate to elevate the consumer experience and guide the team to outstanding results on the shop floor. You will lead by example, deliver expert product knowledge, and drive premium brand standards in a fast-paced environment.

Join a global brand with competitive hourly pay, generous employee discounts, and opportunities to grow. You’ll thrive on delivering exceptional service, supporting colleagues, and contributing to store performance

Qualifications

• Minimum 6 months experience in sports or fashion retail
• Must be flexible to work retail hours including evenings and weekends
• Strong selling skills and product knowledge required
• Proactive, confident and customer-focused on the shop floor

Responsibilities

• Drive store sales and KPI performance by owning targets and delivering results
• Act as a role model for exceptional customer service and premium brand experience
• Inspire loyalty by delivering expert product knowledge and advanced selling techniques
• Support and guide team members in complex customer situations and service excellence
• Share knowledge and help develop colleagues on product, service, and selling skills
• Identify sales opportunities and support improvements in store performance
• Execute all store operations to a high standard, including replenishment and stock availability
• Ensure visual merchandising and in-store standards are consistently maintained
• Process transactions accurately and efficiently
• Minimize loss and ensure operational excellence across floor and stockroom
• Support the team to keep the store running at its best

Skills

Retail experience

Customer service

Sales-driven

Team player

Job description

ADIDAS Mansfield is looking for a confident Senior Sales Associate to elevate the consumer experience and guide the team to outstanding results on the shop floor. You will lead by example, deliver expert product knowledge, and drive premium brand standards in a fast-paced environment.

Join a global brand with competitive hourly pay, generous employee discounts, and opportunities to grow. You’ll thrive on delivering exceptional service, supporting colleagues, and contributing to store performance