Senior Branch Manager - Newcastle

Sixt; Newcastle upon Tyne; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Company car

AI tools access

Wellbeing app

Staff rental scheme

Training & uniform

Life assurance

Employee assistance

Health cashback

Free parking

Job summary

SIXT is seeking a senior branch operations leader in the United Kingdom to oversee budgets, drive sales, and penetrate markets across multiple branches. You will lead and develop trainees and a diverse sales team, recruit new staff with the Talent team, and ensure efficient fleet and operations management.

You will champion premium customer service, handle escalated issues, and collaborate with regional managers to optimize processes and outcomes.

Qualifications

• Service mindset and direct customer interaction.
• At least 3 years of branch management experience; 2–4 years in sales and customer service.
• Proven experience developing and up-skilling team members.
• Strong organizational and multitasking abilities.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Oversee budgets, sales, and market penetration across multiple branches.
• Lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents.
• Recruit new team members with the Talent team and coach other managers.
• Manage the vehicle fleet and operational tasks to ensure efficient workflows.
• Uphold premium customer service culture and address complaints with regional managers.

Skills

Service mindset

Management experience

Team development

Organizational skills

Communication excellence

Job description

YOUR ROLE AT SIXT

• You are responsible for budgets, sales, and market penetration across multiple branches, as well as increasing revenue and profitability
• You lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings
• You recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process
• You are responsible for the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets), and delegate tasks to ensure efficient workflows
• You ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes

YOUR SKILLS MATTER

• Service Mindset You have a service-oriented mindset and value direct customer interaction
• Management Experience You have at least 3 years of branch management experience, with 2 to 4 years in sales and customer service
• Team Development You have proven experience in developing and up-skilling team members
• Organizational Skills You have strong organizational and multitasking abilities
• Communication Excellence You have excellent leadership, communication, and interpersonal skills

WHAT WE OFFER

• Generous Time Off & Company Car Enjoy 25 days of annual leave plus bank holidays, along with the convenience of a company car
• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• Family-Friendly Support & Wellbeing Benefit from family-friendly policies, along with access to the Yulife wellbeing app to support your health
• Exclusive Employee Benefits Take advantage of special terms for SIXT car hire, with perks extended to friends and family through our staff rental scheme
• Professional Development & Uniform Access paid training sessions and numerous opportunities for growth, while maintaining a professional appearance with a complete uniform
• Life Assurance & Employee Assistance Feel secure with in-service life assurance and get support through the Employee Assistance Programme
• Health Cashback Plan Benefit from the Medicash health cashback plan for added peace of mind
• Parking Free branch parking for smoother starts

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.