Senior Branch Manager - Milton Keynes

SIXT; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car

AI tools access

Wellbeing support

Staff rental perks

Training & uniform

Life Assurance & EAP

Health cashback plan

Free parking

Job summary

Senior Branch Manager at SIXT leads a multi-branch operation, guiding teams to achieve revenue and profitability targets while ensuring top-tier customer service. You will manage the fleet, implement best practices, and drive performance across the branch network.

You will coach managers and agents, recruit talent in collaboration with the Talent team, and partner with regional leaders to optimize processes, safety, and quality across operations.

Qualifications

• Service-oriented mindset with direct customer interaction
• 3+ years branch management experience; 2–4 years in sales and customer service
• Proven ability to develop and up-skill team members
• Strong organizational and multitasking abilities
• Excellent leadership, communication and interpersonal skills

Responsibilities

• Lead budgets, sales and market penetration across multiple branches to grow revenue and profitability
• Coach and manage Management Trainees, Rental Sales Agents and Fleet Service Agents with regular reviews
• Recruit new team members in collaboration with Talent team and assist in recruitment process
• Oversee vehicle fleet and operational tasks (health and safety, CI, defleets) and delegate tasks for efficiency
• Maintain premium customer service and address complaints while optimizing processes with regional managers

Skills

Service Mindset

Management Experience

Team Development

Organizational Skills

Communication Excellence

Job description

Do you want to take on responsibility and fulfil customer wishes? As a Senior Branch Manager at SIXT, you’ll lead your team, manage the fleet, and ensure top-notch quality. Use your sales experience and leadership skills to drive your branch to success. Look forward to attractive bonuses, a company car, and numerous development opportunities.

YOUR ROLE AT SIXT

• You are responsible for budgets, sales, and market penetration across multiple branches, as well as increasing revenue and profitability
• You lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings
• You recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process
• You are responsible for the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets), and delegate tasks to ensure efficient workflows
• You ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes

YOUR SKILLS MATTER

• Service Mindset You have a service-oriented mindset and value direct customer interaction
• Management Experience At least 3 years of branch management experience required, with 2-4 years in sales and customer service
• Team Development Proven experience in developing and up-skilling team members
• Organizational Skills Strong organizational and multitasking abilities
• Communication Excellence Excellent leadership, communication, and interpersonal skills

WHAT WE OFFER

• Generous Time Off & Company Car Enjoy 25 days of annual leave plus bank holidays, along with the convenience of a company car
• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• Family-Friendly Support & Wellbeing Benefit from family-friendly policies, along with access to the Yulife wellbeing app to support your health
• Exclusive Employee Benefits Take advantage of special terms for SIXT car hire, with perks extended to friends and family through our staff rental scheme
• Professional Development & Uniform Access paid training sessions and numerous opportunities for growth, while maintaining a professional appearance with a complete uniform
• Life Assurance & Employee Assistance Feel secure with in-service life assurance and get support through the Employee Assistance Programme
• Health Cashback Plan Benefit from the Medicash health cashback plan for added peace of mind
• ParkingFree branch parking for smoother starts

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.