Senior Branch Manager Designate

WeBuyAnyCar; Northampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted Gym Membership

Team social events budget

Monthly & Annual Bonuses, Incentives &

ExtraHolidays for Length of Service

Job summary

WE BUY ANY CAR LIMITED is seeking a Senior Branch Manager Designate in the UK. The role involves leading branch operations, driving performance, and delivering excellent customer service while working a 42.5-hour week on a rotating pattern that includes weekends.

You will be the main customer contact, manage appointments, and supervise transactional processes from appraisals to payments, with ongoing coaching and regional support from the manager. A strong client-facing background is essential.

Qualifications

• Experience of working in a target driven environment.
• Customer-focused with excellent communication skills and telephone manner.
• Ability to work well under pressure and by yourself (lone working).
• Be able to build lasting relationships with clients/customers.
• Excellent administration and IT skills.

Responsibilities

• Model high performance buying cars while supporting the regional manager.
• Main point of contact for customers.
• Prioritise your diary to secure appointments and hit targets.
• Lead customers through the purchase journey and process documents/payments.
• Deliver exceptional customer service.
• Assist the Regional Manager with regional operations and compliance.
• Perform branch standard checks during visits.
• Identify coaching needs and give feedback and development points.
• Report threats to the business to the Divisional Manager.
• Set up rosters and ensure purchases per company policy.
• Provide temporary cover within other regions in the Division.
• Complete HR tasks and assist in purchases when required.

Skills

Driving licence UK

Target-driven

Customer-focused

Communication skills

IT skills

Job description

About The Role

Job: Senior Branch Manager Designate

Salary: £28,450 (OTE £35,570)

Bonus: Fantastic Annual bonus based on company performance

Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.

We are the UK’s favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each month

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Don't worry if you don't know anything about cars, we will teach you everything you need to know and so much more.

Responsibilities

As a Senior Branch Manager Designate with WBAC you will:

• First-and-foremost our Senior Branch Manger Designates must model high performance buying cars whilst also supporting the regional manager in driving performance.
• You are the main point of contact for our customers.
• Contact customers and prioritise your diary to achieve appointments and meet targets.
• Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments
• Always deliver exceptional customer service
• Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
• Performing Branch Standard checks when visiting locations.
• Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
• Reporting any potential threat to the business to your Divisional Manager
• Ensuring all diaries/rotas are set up as per the company instruction.
• Ensuring all purchases are completed as per the company standard.
• Required to provide temporary cover within other regions in the Division.
• Complete all necessary tasks as set out by HR.
• Assist in the completion of purchases when require.

Requirements

• A current full UK manual driving license
• Experience of working in a target driven environment
• Customer-focused with excellent communication skills and telephone manner
• Ability to work well under pressure and by yourself (lone working)
• Ability to organise and prioritise own workload
• Be able to build lasting relationships with clients/customers.
• Excellent administration and IT skills

Extra Benefits

• Discounted Gym Membership
• Team social events budget available to all!
• Monthly & Annual Bonuses, Incentives & Rewards
• Accrue ExtraHolidays for Length of Service!
• Healthcare Cash Plan
• Cycle to Work scheme
• Pension Scheme
• Structured Progression Programmes & Pay Increases

The position would best suit an experienced customer-facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market-leading brand.