Senior Branch Manager

WeBuyAnyCar; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

WeBuyAnyCar is seeking a Senior Sales Executive in Manchester to join its dynamic team, focusing on delivering exceptional customer service while supporting the Regional Manager. The role includes responsibilities such as overseeing customer interactions, assisting in performance coaching, and ensuring compliance with company standards. Training will be provided for those new to the car buying process, emphasizing personal growth and contribution to the team. This position offers competitive remuneration with performance incentives.

Qualifications

• Enthusiastic, passionate, honest, service-driven.
• Ability to lead and support colleagues.
• Willing to learn and develop expertise.

Responsibilities

• Model high performance when buying cars.
• Main point of contact for customers.
• Ensure exceptional customer service.
• Support smooth regional operation.

Skills

Customer Service

Sales

Communication

Coaching

Job description

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About The Role

Job: Senior Sales Executive

Salary: £28,100 (OTE £35,980)

Bonus: Fantastic annual bonus based on company performance

Hours: You will work 42.5 hours per week on a rotational shift pattern over 5 days. Weekend work is involved.

We are the UK's favourite car-buying service, and we are growing! We have over 500 branches nationwide.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Don't worry if you don't know anything about cars, we will teach you everything you need to know and so much more at one of our national training centres.

Responsibilities

As a Senior Sales Executive with WBAC you will:

• First-and-foremost our Senior Sales Executive must model high performance when buying cars, whilst they support the Regional Manager in driving performance.
• You will provide cover for the Regional Manager if needed and support all colleagues on the region to achieve their very best.
• You are the main point of contact for our customers in your local branch.
• Contact customers and prioritise your diary to achieve appointments and meet targets.
• Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments.
• Always deliver exceptional customer service.
• Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company's procedures.
• Performing Branch Standard checks when visiting locations.
• Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
• Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
• Reporting any potential threat to the business to your Divisional Manager.
• Ensuring all diaries/rotas are set up as per the company instruction.
• Ensuring all purchases are completed as per the company standard.
• Required to provide temporary cover within other regions in the Division.
• Complete all necessary tasks as set out by HR.
• Required to assist in the completion of all purchases.